As an accomplished IT Service Delivery Manager with over 17 years of experience, I specialize in delivering scalable, efficient, and innovative IT solutions for global organizations. My expertise spans End-User Computing (EUC), Desktop Engineering, and Digital Workplace Solutions, with a proven track record of managing diverse teams and driving automation to enhance operational efficiency.I have successfully led high-impact projects, transitioning services for multinational clients across industries, ensuring seamless operations, and achieving 100% SLA compliance. By leveraging tools like SCCM, Intune, and Tanium, I’ve improved system performance and end-user satisfaction while reducing costs through strategic process optimization.Key Highlights: • Managed and mentored teams of 50+ FTEs, fostering collaboration and skill development. • Spearheaded service transitions for 4+ global clients, implementing ITIL best practices and streamlining processes. • Reduced incident resolution times by 20% through automation and process enhancements. • Adept at stakeholder engagement, vendor management, and aligning IT strategies with business goals.I am passionate about driving digital transformation and leveraging cutting-edge technologies to deliver measurable results. Committed to continuous improvement, I regularly organize cross-functional training sessions to upskill teams and ensure the best utilization of resources.Certifications: ITIL V3, MCSA, MCTSCore Skills: IT Service Delivery, Incident/Change Management, Automation, Stakeholder ManagementLet’s connect to explore how I can help organizations achieve their IT goals and create value-driven solutions!