Managing Infra teams towards customer service delivery and service assurance as per agreed SLA deliverables. Design, develop, and document Business Continuity and Disaster Recovery Plans .Coordinate DR/BCP exercises.Developing and enforcing policies and procedures, KPIs tracking and reporting.Experience in handling TL9000, ISO 27001, ISO 20000-1, ISO 14000, ISAE/SSAE audits for Data Center without NC’s.Handled corporate clients’ projects such as vital players in e-commerce… Show more Managing Infra teams towards customer service delivery and service assurance as per agreed SLA deliverables. Design, develop, and document Business Continuity and Disaster Recovery Plans .Coordinate DR/BCP exercises.Developing and enforcing policies and procedures, KPIs tracking and reporting.Experience in handling TL9000, ISO 27001, ISO 20000-1, ISO 14000, ISAE/SSAE audits for Data Center without NC’s.Handled corporate clients’ projects such as vital players in e-commerce, cloud and banking. Manages and implements the project setup of the customer service request. Manages effectively customer communications and commitments.Single point of contact for all planned events - Change Management of Data Center Infrastructure & customer setup. Show less

• Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.)• Worked on internal and customer facing support tickets and interact directly with customers.• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. • Managing information flow during incidents while providing regular updates to… Show more • Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.)• Worked on internal and customer facing support tickets and interact directly with customers.• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. • Managing information flow during incidents while providing regular updates to management.• Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.• Worked with other departments to ensure that Operations service levels are being met and exceeded.• Maintained accurate inventory of data center assets.• Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development • Health & Safety, local statutory requirements, environmental and energy management. · • Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s.• Provided feedback to management and Engineering to help streamline internal documentation and procedures.• Provided remote hands for customers within local or remote data center(s).• Enforced company security policies and other compliance requirements.• Physical installation and removal of servers and network equipmentTechnical Skills:-Hands on Experience with Various servers, HP Blade center, IBM Blade chassis, standalone servers(IBM, Cisco, HP, Fujistu, Dell)Windows Server 2008 /2012/2016/ 2019, VMWARE 6.5/ HYPER-V.Upgradation from 2008 server to 2012 server & 2012 to 2019Knowledge on Hyper-V & VMware environment (Vmotion,P2V, Snapshot, ESXI server updating)Backup managementServer Hardening Show less