Dillon Browning Email & Phone Number

Midvale, Utah, United States

Responsible for managing a team of 15 employees that process fraud and customer dispute claims on credit and debit cards issued by Zions Bancorporation. Reviews and implements processes and procedures to improve customer experience as well as maintain compliance with Regulation E, Regulation Z, Visa, and Mastercard operating regulations.Additional responsibilities include project management, fraud trend analysis, and reporting of key performance metrics to executive management.

Salt Lake City, Utah, United States

Responsible for creation of and maintaining fraud rule set to detect and prevent fraudulent activity on all credit and debit cards issued by Zions Bancorporation. Performed daily analysis of fraud trends from multiple sources including sharing of intelligence from peer banking groups. Evaluated performance and effectiveness of fraud strategies to maintain low false-positive rate.Managed projects and assisted with implementing new card products and services, including: EMV, Apple Pay, Samsung Pay, and Google Pay.Provided monthly reporting and periodic analysis to management as needed.

Salt Lake City, Utah, United States

Responsible for processing fraud claims on credit and debit cards issued by Zions Bancorporation. Obtained information from customers, merchants, and law enforcement as part of investigation to determine validity of claim as well as bank and customer liability. Performed all case functions as required by Regulation E, Regulation Z, Visa, and Mastercard operating regulations.Processed chargebacks and maintained familiarity with Visa and Mastercard dispute rules.

Salt Lake City, Utah, United States

Reviewed transaction activity on ATM, credit, and debit cards issued by Zions Bancorporation. Contacted customers to verify suspect activity as needed. Provided education to customers on common scams and how to best secure their financial data. Filed fraud claims on behalf of customers when transactions were confirmed to be fraudulent.