Dillon O. Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Ireland

Role requires considerable judgement and understanding of implications in the decision making process for fraud prevention. Significant risk of losing customer. The role is reactive/pro-active in nature. Decisions can have a significant impact on the brand, financial, and regulatory risk to eBay. Involves in-depth account reviews using both pre-defined filters, detection and referral queues on seller performance, fraud, risk management and mitigation of loss for eBay. Cross functional team collaborating with multiple departments and stakeholders. Dealing with direct escalations from management and multiple departments. Use variety of open source/internal tools to make a data driven determination of the potential risk to eBay and issuing any potential restriction needed to mitigate loss. Detecting any potential fraud trends and helping implement suggestions to pro-actively prevent potential fraud.Created and led training for new hire for the role. Supervised their initial introduction to the team and helped achieve success in their first few weeks on the job.

Protecting eBay sellers and the eBay platform from fraudulent and abusive buyers.Reviewing reports of members who violate our policies, making informed decisionsbased upon numerous risk identifiers, that createnegative value in the marketplace and utilizing data points to drive positive changefor policy and member experience. Partnered with multiple stakeholders and global teams tocoordinate efforts to reduce and prevent fraud on eBay using a variety of tools togain insights, data and execute actions needed.

Dealt with high-level escalations from start to finish taking total ownershiprepresenting eBay to the highest standard. Worked across multiple lines of businessoffering support and insight to Buy/Sell/M2M, identifying pain-points in policies,escalating and providing positive solutions for Operations management. Promotedcross functional department collaboration and led out on several high level projectscoordinating with back office policy/tech teams/operations. The role involved coaching, education and positive reinforcement to support teammates on live contacts whilst handling high level ownership of escalated bad experiences and turning these around to a positive resolution. The role also had me gain several months experience in front office risk withdrawel, policy, risk assessment, and prohibited items. Educating customers on listing policy breaches or the exiting of concerning accounts on the platform.

Dublin, Leinster, Ireland

Worked across multiple lines of business including Buy/Sell/Policy/ Global Risk/Mediation/Claims ManagementLead out on multiple projects related to teammate training/ new policy implementation. Participated in high level meetings with management to develop positive change for customer contacts.Worked closely with accounts for growth and sales and maximizing a customers experience on the platform.Became a senior teammate in this time leading to promotion and further expansion of duties and management of teams. Helping leadership with floor duties/mentorship/training documents.

County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

Henry Street Dublin

Blanchardstown, Leinster, Ireland

Blanchardstown, Leinster, Ireland

Advanced Certificate, Ica International Advanced Certificate In Anti Money Laundering, Awarded Certificate On Completion Of Course

Anti money laundering (AML) and combating terrorist financing (CTF) in context Customer identification, customer risk profiling.

Btec Level 5, Cyber Investigations, Passed

Cybercrime and Malicious Software Understanding, Identifying and reducing the threat of cyber-dependent/enabled crime Identify.

Certificate, Ica Specialist Certificate In Combating The Financing Of Terrorism, Merit

Introduction to terrorism Terrorism threats and risk assessment Hierarchy of international and regional legislative and regulatory.

Ica Specialist Certificate, Financial Crime Risk And New Technology, Distinction

Course covered applying financial crime concepts to emerging technology. It looked at new and emerging technology and the relationship.

Diploma Of Education, Corporate Fraud Investigation, Distinction

Examined in detail the AML/TF legislation on credit and financial institutions and the role designated to a Money Laundering Reporting.

Diploma, Business, 2.1

Studied General Business part time night course at ITB now TU - Modules below - Accounting Leading Modern Enterprises Fundamentals.