Maintain the telephone lines and answer all client inquires.Manage fax, email, and online appointment/prescription requestsSchedule all appointments for the clinic, ascertained the need of the visit and assist them accordingly.Prepare a record of the new patient’s vaccine history.Develop product knowledge on flea/tick/heartworm prevention and puppy/kitten vaccine schedules. Develop knowledge on Medical SoftwareEducate clients on preventative pet careCreate a comprehensive list of financial aid resources for lower income families.Educate clients and create educational tools. Triage patientsMake appointments/surgery scheduling

Supervised both the morning and evening operation of the Front Desk by ensuring seamless guest arrival and departure process Responsible for resolving and rectifying guest issuesOperated phone lines: initial contact, assisting, transferring, and generating leads as potential members for our Membership team

Provided assistance to inquiring customers to assure customer satisfaction and maintain customer loyaltyMerchandise products by designing and maintaining displays to market product to customers and increase sales