Dillon Ramesh Email & Phone Number

Markham, Ontario, Canada

Thornhill, Ontario, Canada

• Handled processing insurance policies for clients' personal lines home and auto insurance.• Working knowledge of multiple portals, including Intact, Aviva, CAA, Echelon, Economical(Definity) and Max Insurance.• Verifying that all required documentation was in order before approving changes. When informationand paperwork were required to perform modifications, I called and emailed Insurance Brokers.Demonstrating effective communication abilities.• Handled a large number of new business uploads and endorsements for current businesses, includingnew home and auto insurance as well as modifications like adding a driver, a secondary residence, or avehicle substitute.• Providing training sessions for recently hired employees to instruct them on how to operate each portalaccurately and efficiently.• Selected to manage a wide range of client escalations that required prompt attention, ensuring that eachescalation was finished on schedule and that all parties were satisfied at the conclusion.

Mississauga, Ontario, Canada

•Emailing major clients like RBC, TD, BMO, and Nissan to ensure they are sending Symcor the correct change request, and then classifying that request according to the line of service it falls under.•Made use of a variety of software tools, including Microsoft Project Management, Microsoft Excel, and Microsoft SharePoint, to generate tasks for potential workers or to make spreadsheets for business data.•Conducting training sessions, document creation, and future Co-op student training to prepare them for the required roles.•Reviewing client requests thoroughly to ensure that they are accurate, presented properly, and allocated to the appropriate change lead.•Participated in meetings with larger clients like TD Bank to learn about the projects that Symcor is working on and to take notes so that our team would have them and know what the next steps were. As well as ran team daily meetings if needed to step in, or organize the teams daily work.

Markham, Ontario, Canada

•Handling Claims from clients and providing FNOL (First Notice of Loss) and providing details to Insurance Adjusters, as well as gathering any information necessary to find a repair shop for the client.•Being able to assign rental vehicles to clients who may need them.•Handling customer claim calls from Ontario, Alberta, Nova Scotia, and New Brunswick.

Toronto, Ontario, Canada

•Created scripts and used them in SQL to add data to the interface, which Global Faces Direct uses daily.• Verified, updated and monitored documentation related to donations.• Created documentation on each task to ensure no steps are missed while doing certain tasks later.• Fast-paced environment when charity deployment was underway. All tasks need to be done ahead of time to have a successful launch.• Used Excel functions to perform specific task, formatting, Vlookup, Pivot Tables, etc