Dillon Seng Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina

In this role, I oversee and review full customer profile activity including online banking, checking and savings accounts, and debit and credit cards for identity theft or customer impersonation activities. I also maintain fraudulent activity files, records, databases, reconcile and summarize fraud losses. A critical component of my position is the need to work closely with internal departments and identify, assess and mitigate any operational risk in addition to evaluating the adequacy and effectiveness of policies.I also assist with Prevent testing and brainstorming sessions for department-wide software rollout. Key functions include:➤ actively consulting with business to develop corrective action plans and effectively manages change and identify training and enhancement opportunities.➤ provide sound advice and subject matter expertise to Financial Crimes-related business projects and initiatives. ➤ I was an active participant in the Cultivating Leaders Program including personal development courses and other activities based on honing leadership skills.

Charlotte, North Carolina

Prior to my promotion in 2018, I reviewed customer deposits to detect potential fraud situations and researched and analyzed complex account activity.Using a variety of resources and tools, I identified potentially fraudulent activity and took appropriate action on debit and credit card products. ➤ Subject Matter Expert selected to deliver classroom training to new hires.➤ Interacted regularly with Wells customers, non-Wells customers and other financial institutions fraud departments to verify legitimate transactions or negotiability of deposited items. ➤ Consistently rated in Top Tier for Statistical Performance.