Manage a team of 25 agents, auditing calls, providing coaching for improvement. Pulling, and analyzing agent metrics and for attendance and performance and designing improvement plans for each agent. Regular meetings as well as monitoring 4 other Team Manager chats and responding to emails on a day to day basis

Inventory requests, and document management. Managing both phone and email requests from customers. Retaining customer satisfaction by efficiently and effectively booking and maintaining services. Scheduling/Rescheduling technical service appointments as well as handling supervisor and escalation calls.

Inventory requests, and document management. Managing both phone and email requests from customers. Retaining customer satisfaction by efficiently and effectively booking and maintaining services. Scheduling/Rescheduling technical service appointments as well as handling supervisor and escalation calls.

Responsible for handling complaints of delayed services to customers. Scheduling and rescheduling services that were delayed from weather/vehicle failure. Scheduling additional services needed during peak times and holiday hours. Managing both phone and email requests from customers. Retaining customer satisfaction by efficiently and effectively booking and maintaining services.

Designed multiple types of products; Clothing, Business cards, Banners, Posters, Calendars, stickers. hats