• Assists the store manager in coordinating operations, organizing and implementing strategy • Creates reports, analyze and interpret retail data • Drives recruitment process and training & development • Schedules and objections are met • Acts like a brand ambassador to ensure an overall brand experience • Operates costs, budgets and resources • Ensures the retail space is clean, well-organized and properly merchandised • Responsible for making sure all store policies, procedures and controls are followed• Manages store operations by ensuring exceptional performance and customer service• Assists customers in all aspects of store services including complaints, inquires and repairs• Accountable for window & store visual changes based on top sellers and directives• Lead by example by achieving personal sales goals with a personal SPH of $200

• Promoted internally from Sales to Customer Service Manager• Training seasonal Customer Service employees • Worked closely with upper management to ensure proper staffing is in place • Ensure RTS/special orders/direct orders/shipment are completed • Incharge of day-to-day operational process in Epicore • Manage supply order process, audit invoice & deposit logs and in-store emails • Ensure my team has comprehensive understanding of policies & procedures• Fitting, measuring and sizing for customer alterations & repairs• Inventory analysis completed to company standards & sent to HO • Merchandise flow/changes/visual• Monitoring personal goals & store goals

• Product knowledge (Clinique, Lancôme, fragrances) • Fitting & measuring men's suits • Greeting & welcoming/Customer service• Restocking inventory & products• Inventory count (clothing/cosmetics)

• Assist instructing runway, photo movement & self enhancement courses • Following up with Models/Talent• Recruiting new faces • Filed & organized models portfolios, files, and payment information • Welcomed guests and visitors to the office • Canadian Model & Talent Comvention (CMTC) Volunteer • 800+ hours