Dillon Z. Email & Phone Number

Shanghai, China

中国 上海市 浦东新区

中国 上海市 浦东新区

Shanghai

Shanghai

The Stage restaurant (with 204 seats and hotel have 550 rooms with International lunch and dinner buffet, BEST Sunday brunch in Shanghai)The SuperFoods Breakfast BuffetThe breakfast selection at The Stage includes SuperFoods. SuperFoods are known for being health-enhancing and rich in antioxidants and phytonutrients. The Stage offers an award-winning buffet serving the best local and international cuisines from its open kitchen and live cooking stations. Brunch On Sundays we pull out all the stops for our popular brunch. Open cooking stations offer Asian food, Italian food, carving stations, Canadian lobster, caviar roe, many beverage options include frozen cocktails, mocktails, wines from around the world and free flowing Taittinger Champagne. And Wonderful performance make you relaxed enjoy.Responsible1.Manage 36 team members and development2.Drive monthly promotions and marketing plan to improve business3.P &L management 4.Train F&B staff with service Standard ,Service skills and beverage knowledge.5.Brunch customers relationship and brunch organization 6.To guide and train the team for Hygiene ,and succeed pass the Starwood hygiene inspection,within last four years 7.Creating,implementing & driving marketing and restaurant promotions activities..8.GEI driving for the restaurant and focus on the customers experience in the restaurant.Performance:1.Well development 6 team leaders for the restaurant and 60% trainees transfer to the permanent staff2.Dinner covers increase 15% compare to last year3.Casual labour Cost saving 25%4.Win the “BEST SUNDAY BRUNCH ” IN SHANGHAI CITY WEEKEND with my team in 2014 and 2015, 2016, and Top marketing in the Shanghai5.Well organization BIG EVENT and achieved the big event covers target (Christmas eve dinner, Easter day brunch ,Mother’s day Brunch, father’s day brunch )6.Well prepare the Five star hotel rating and passed7.Increased GEI score of restaurant by 8%

Shanghai City, China

1 Manage team with 27 members (2 venues Niche bar and lobby)2 Train the staff with beverage service Standard Operating Procedures. Continuously train the 10 moments of truth, skills and knowledge. 3 Make and Manage all the outlet beverage menu and wine list4 Cost control of beverage5 Beverage training for all outlet (Prego Italian restaurant, The Stage all day dining, The Crystal Garden Chinese restaurant, Niche bar and HEAVENLIES lobby lounge)6 Development new beverage items and work for new contract with supplier7 Successful for organization with supplier for wine dinner and Champagne dinner for Prego8 Working with beverage supplier for sponsor special theme brunch event9 Lobby and bar SOP update and product promotions design10 Heavenlies afternoon tea and bar happy hour driving

Shanghai City, China

1 Year 5 Months at Prego Italian restaurant8 Months at The Stage ADD restaurant. Prego serves rustic home style Italian favorites, including gourmet wood fired pizzas and homemade pasta in a relaxed and casual setting, located on the second floor .1 Train the staff with service Standard Operating Procedures. Continuously train the 10 moments of truth, skills and knowledge. 2 Supervision of staff, full responsibility for Management the team members 3 Be innovative with promotions to increase business, drive the monthly special aperitivo theme4 Maintained the highest standard of quality and service in the Restaurant. Be consistent with the smallest details and deliver5 Prepare Work Schedules6 Drive Revenue, Reduce Costs7 Responsible for the Wine Stock, Buy, Sell and control the inventory8 AVC for dinner 560RMB per person. ( Wine Sales)8 In charge all of the paper-work9 Drive Department incentive plan and SPG enrolment,and successful for this program10 Drive the Grappa selling

Shang Hai Sheraton Hongqiao

Giovanni’s Italian Restaurant awarded as one of the ‘Top Ten Business Restaurants in China’ by <21st Century Business Herald> and ‘Best Restaurant 2009 by the most illustrious Magazine’, win the best service in 2012 (city weekend)1 I am No. 2 of restaurantl, responsible for restaurant daily operation 2 Overall responsibility for the training and staff management,OE, Hygiene3 Deal with the customer ’s complain and keep good relationship with regular guest 4 Offer customer service excellence, respond promptly to questions with informative answers.5 Remain alert and ensure customers are satisfied in their choices.

Province Of Hebei

Chinese restaurant focus on the guest service and event