Dillon Du Plessie Email & Phone Number

South Africa

Bloemfontein, Free State, South Africa

Bloemfontein Area, South Africa

IT Master Engineer job profile as well as,· Re-engineer and implement business processes to enhance efficiencies.· Coaching and Mentoring of peers and driving productivity.· Project Management at the unit level, and ensuring optimum levels of integration & support.· Collaborate with the Gaming Board to ensure IT adheres to compliance requirements.· Investigate and implement internal controls in line with CoBIT and ITIL framework standards.· BCM Custodian at unit level, implementation and control of BCM plan.· Manage and Maintain supplier database in line with business requirements.· Prepare and manage departmental budget in line with business requirements.· Maintain equipment replacement lifecycles in line with IT Operational Plan.· Manage and Maintain Dallmeier CCTV Surveillance System.· Manage and Maintain sound relationships with Suppliers, ensuring optimized service delivery.· Assists IT Manager on all aspects of Operations.

Bloemfontein Area, South Africa

• Ownership of all IT infrastructure, systems and applications at property level• Ownership of all technical processes at property level• Ensure maximum (and continuous) uptime of all IT infrastructure, systems and applications (system availability)• Ensure the effective integration of diverse technical components at property level• Ensure appropriate participation in the project management lifecycle where required by the sun IT PMO• Ensure optimum levels of customer service as per the agreed SLA• Assist IT Facilities manager to ensure optimum management of Operations • Systems maintenance process custodianship • 2nd level fault resolution process custodianship• 3rd level fault resolution process participation• Continuous improvement process custodianship• Appropriate technical reporting• Participation in the SIML Master Engineer Forum• Customer Service• Ensure that service delivery is in accordance with the business unit SLA• Ensure that the escalation procedures are followed in accordance with the business unit SLA• Maintaining and enforcing standards• Deliver standards as set out in Service Level Agreement(s) and procedures• Perform the job function within the rules and regulations of Sun International, Sun IT and the business unit• Ensure that all new installations and/or system changes are done according to approved standards and configurations• Training and development• Developing and executing an on-going program of skills upliftment for Engineers and Senior Engineers• All technical aspects of Windmill and Naledi Sun IT at an expert level • Acts as Second in charge for the IT Department

Bloemfontein Area, South Africa

•Delegating and managing IT Engineers.•Ensuring that projects get completed in the deadlines set.•Ensuring that the quality of work carried out is consistent and of an exceptional standard.•Customer service.•Ensuring that service level agreements are met within the ITIL best practices.•Troubleshooting networking, servers and specialized applications.•Providing high level desktop and server support.•2nd and 3rd level Fault resolution.•Competing of daily reports of important events and other information.•Creating and updating of procedures for complex installations and specialized applications.•Administration and configuration of Active Directory including DNS, WINS and DHCP. •Administering user accounts, user roles, Organizational Units and Group Policy.•Configuring, scheduling and running of monthly performance, availability and custom reports on all servers. (Using SCOM, SCCM & Windows Performance Snap-In)•Managing and configuring SCOM on a day to day basis.•Managing virtual servers in Hyper-V & SCVMM. •Installing, configuring and managing a SharePoint Services 3 environment.•Implementing, managing and running of Backups. .•Server maintenance, monitoring, upgrades and deployment.•Communicating with vendors\3rd level support on various server hardware and software related issues & outages.•Managing a Dell Server Environment 40+ Servers on MS Server 2012, 2008/R2, 2003, and 2000.•Maintaining gaming servers and applications.•Imaging desktops using SCCM 2007/2012.•Installing and Managing network printers via Print Management.•File disk and rights management. Setting up Quotas, shadow copies; file type restrictions, DFS etc.•Setting up of trace, access and security logs.•Performing age analyses on servers, reviewing licensing constraints within business unit.•Ensuring business continuity and server uptime.•Managing business impact continuity.

Johannesburg Area, South Africa

• Using terminal services to connect and assist users remotely. (Remote Desktop, Remote Assistance, Netmeeting and Remote Console.)• Monitoring server states.• Communicating with vendors\3rd level support on various server hardware and software related issues & outages.• Managing a Dell Server Environment 60+ Servers on mixed platforms including MS Server 2008, 2003, 2000, NT and Novell.• Maintaining gaming servers and applications.• Imaging desktops using Zenworks version 7, Windows Deployment Services & System Centre Configuration Manager 2007.• Desktop support on Windows 2000, XP and Vista.• Completing assigned work orders.• Customer service.• Troubleshooting networking, servers and specialized applications.• Providing desktop and server support.• 2nd level Fault resolution/troubleshooting.• Completing of daily reports.• Creating and updating of procedures.• Managing Exchange server 2007.• Managing and administering user and computer objects within Active Directory.• Working with basic DHCP reservations etc.• Pulling custom reports on request. (Using SCOM, SCCM & Windows Performance Snap-In)• Monitoring Microsoft System Centre Operations Manager (SCOM 2007) on a day to day basis. • Managing and running of Backups.

Maseru, Lesotho

• 2nd-Level Fault Resolution/Troubleshooting• Desktop support on Windows 98, Windows 2000, Windows XP, Windows Vista and Windows Server 2003.• Customer Service• Repairing and Maintenance of Client Computers.• Communicating with vendors\3rd level support on various server hardware and software related issues & outages• Fixing of basic hardware components on various systems (eg. Computers, Printers, etc.)• Laying of Network Cables.• Installing server rack rooms and 3COM Switches.

Bachelor Of Commerce (Bcom), Business Informatics (Nqf: 7), Passed

Ccna, Routing & Switching, Ccna Certified

Certificate, Information Technology

Activities and Societies: n/a74-409: Server Virtualization with Windows Server Hyper-V and System Center

Certificate, Information Technology

Activities and Societies: n/a70-680: TS: Windows 7, Configuring 70-400: TS: Microsoft System Center Operations Manager 2007, Configuring.

Certificate, Information Technology

Activities and Societies: n/a70-401: TS: Microsoft System Center Configuration Manager 2007, Configuring 70-646: PRO: Windows Server 2008.

Nqf Level 5, Information Technology Systems Support

Activities and Societies: n/aMCP MSCE 2003 MCSA 2003 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional.

Matric, University Exemption

Activities and Societies: Cricket, RugbyGrade: 12 Passed with Matric Exemption Mathematics HG Science HG Accounting HG English HG.