Dillon Frederick Email & Phone Number

Remote

Greater Seattle Area

Worked with Senior Management to determine areas where process improvements were needed for the recruiting department, while leading communication of new implementations. Developed a new program of recruiting for the recruiting team following agile practices. - Created processes that could be implemented in existing work flows- Provided the team with necessary documentation including step by step training videos. - Provided team wide trainings.- Provided Data Reports on program success.- Utilized social media and other advertisement avenues to increase signups of specific profiles in the participant database.- Created a source tracking system for all participants added to the database. Led the implementation of the company's new internal development system to the department.-Main point of contact.-Led trainers.-Set up upcoming release walkthrough for Senior Management approval. -Provided Project Support where necessary. -Identify stop gaps in department workflows. -Identified areas of improvements. -Collaborated with the lead engineer on timelines and milestones for the stakeholders.-Provided stakeholder and department updates.-Mentored staff on new systems.Developed and managed a phone verification program to verify scheduled research participants- Worked with our team's data analyst to create a generated calling list organized by upcoming scheduled UX research participants. - Verified Participant’s database records against phone answers.-Mentored on projects assigned to junior project coordinators. -Managed multiple short-term and long-term projects simultaneously. -Main Project Manager on large scale participant recruits for Microsoft's IT\Developer Research workshops. -Attended Seattle networking events to increase participant sign ups. Assigned Mentor to new employees.-Aided in client communication.-reported new employee's growth progress to senior manager, with an emphasis on their strengths

Greater Seattle Area

-Coordinated client and participant’s schedules and ensured projects met their targeted deadlines. -Led company in coordinated projects for 2019-Managed multiple quick turnaround research projects simultaneously for clients-Managed communication between clients and research participants-Attended networking events

-Handled multiple coordinating projects simultaneously-Recruited research participants for research projects-Main point of contacts for assigned projects.-Trialed and trained employees on new business processes.

IT Project Leadership/Coordination and Project Life Cycle Experience:Company-wide phone system implementation-Project lead for implementation of a cloud-based phone system-Gathered requirements and defined project scope with CEO and IT Manager -Collected/analyzed data, researched local companies, acted as the primary contact, and completed implementation of the new cloud-based phone system Department wide automation project- IT asset registration implementation -Project lead for creating an asset tracking process department wide-Created a standardized and organized asset tracking process, researched and selected an asset tracking software with budget constraints, tagged all assets, tested software, and formed full process that is still currently in place. Company wide cell phone transition project-Led project of transitioning all company wide cell phone holders to their own personal plans with compensation. -Acted as the primary contact, coordinated and switched over employees to new plans, and coordinated with all cell phone providers-Completed project before the proposed target date Employee expense/reimbursement process improvement project-Helped create a more efficient employee expense and reimbursement process-Selected expense software and trained all AP employees on new processInfrastructure Projects-Assisted in coordinating and moving IT supplies during a company wide move to a new and larger facility-Assisted in the concept locations for newly installed technology equipment (desktops, connections, thin clients, tv's, printers, phones)IT Support: Daily support tasks:-Responsible for one on one new hire training-Point of contact for company wide phone support -ERP software support-Provide business analysis to improve any existing flawed business processes.-Software selection & testing-Hardware troubleshooting\repair-Provided support on all Microsoft Products-Desktop and mobile support for internal employees and clients

Fresno, California Area

-Provided software solutions to aid students with disabilities.-Assisted disability students with all computer related support-Provided daily additional CSU support converting campus textbooks/test material into digital media using Acrobat and ABBYY-Troubleshooted systems