Leading UX research studies end-to-end, including:∙Consulting on research methodology or project scope∙ Developing moderator guides∙ Consulting with clients on the development of prototypes for testing∙ Moderating remote user experience research studies ∙ Analyzing the research findings, delivering actionable insights , and crafting recommendations in alignment with research findings for potential next steps in product development∙ Developing presentations in… Show more Leading UX research studies end-to-end, including:∙Consulting on research methodology or project scope∙ Developing moderator guides∙ Consulting with clients on the development of prototypes for testing∙ Moderating remote user experience research studies ∙ Analyzing the research findings, delivering actionable insights , and crafting recommendations in alignment with research findings for potential next steps in product development∙ Developing presentations in collaboration with clients to ensure the report meets their business needs∙ Presenting to client teams Show less

Designed, facilitated, and analyzed usability, concept, product, and competitive research studies across industries—including healthcare, automotive, finance, and non-profit sectors—for a diverse clientele, ranging from Fortune 500 companies to associations, non-profits, and start-ups, all within an Agile environment.• Simplified complex user experiences, such as online enrollment for Medicare plans, to improve usability and accessibility for older adult populations • Delivered… Show more Designed, facilitated, and analyzed usability, concept, product, and competitive research studies across industries—including healthcare, automotive, finance, and non-profit sectors—for a diverse clientele, ranging from Fortune 500 companies to associations, non-profits, and start-ups, all within an Agile environment.• Simplified complex user experiences, such as online enrollment for Medicare plans, to improve usability and accessibility for older adult populations • Delivered actionable insights through comparative analysis of competitor platforms, enabling strategic design decisions and streamlined user experiences• Facilitated remote usability sessions in India, Peru, Ecuador, and Austria, leading to actionable insights that shaped the client's global UX strategy• Designed and executed concept testing for innovative infotainment system features for a global automotive company, aligning the design with user needs• Consistently delivered research findings and recommendations that informed successful product roadmaps, within budget and project timelines Show less

Created and executed a concept-testing research plan for a fitness app.• Coordinated and facilitated participant outreach to ensure the representation of key user segments • Created a comprehensive discussion guide to assess and validate key app concept• Moderated user interviews to identify unmet fitness needs and assess whether the app concept addressed the right problems• Collaborated closely with cross-functional stakeholders

Researched, designed, and delivered user-centered experiences daily to 150 students with an 86% task completion rate (students met all learning targets) and 21% user retention (students opted to take the next course).• Utilized both quantitative and qualitative data to iterate on and deliver high-quality, accessible user experiences• Led cross-functional collaboration with senior leaders and community stakeholders to establish best practices for the district-wide CTE department•… Show more Researched, designed, and delivered user-centered experiences daily to 150 students with an 86% task completion rate (students met all learning targets) and 21% user retention (students opted to take the next course).• Utilized both quantitative and qualitative data to iterate on and deliver high-quality, accessible user experiences• Led cross-functional collaboration with senior leaders and community stakeholders to establish best practices for the district-wide CTE department• Developed long-term project strategy and experience designs for 6 courses with an average 88% increase in users' skills, knowledge, and abilities• Defined research questions and scope for each unit of study and executed tailored pedagogical methodologies that ensured successful user outcomes• Advocated for and facilitated the creation of safe, inclusive spaces within the school community to eliminate barriers to learning Show less

Executed project implementation, evaluation, research, data analysis, and synthesis for five projects over two yearsCollaborated with and coordinated over one hundred stakeholders including, board members, volunteers, content creators, developers, and staff Coordinated the development, testing, launch, and usage of an eLearning community and relationship-building training program for professional educators, youth mentors, and volunteers in partnership with Portland State… Show more Executed project implementation, evaluation, research, data analysis, and synthesis for five projects over two yearsCollaborated with and coordinated over one hundred stakeholders including, board members, volunteers, content creators, developers, and staff Coordinated the development, testing, launch, and usage of an eLearning community and relationship-building training program for professional educators, youth mentors, and volunteers in partnership with Portland State UniversitySecured over $100,000 in grant funding Show less

Designed and implemented outdoor environmental education programTrained, mentored and evaluated high school studentsTaught hands-on, interactive science curriculum to sixth grade studentsTaught living history curriculum to fourth grade studentsFacilitated activities for residential programFacilitated support and alternative activities for students with special needs