Sarah Ng Email & Phone Number

- Planned, moderated, and analyzed more than 35 rapid research projects for a FAANG company to achieve key objectives.- Conducted quantitative surveys, impression tests, participatory design studies, evaluative studies, competitive analyses and over 150 qualitative usability study sessions to facilitate strategic roadmaps for FAANG products.- Even when I have the sole ownership for Answerlab projects, I collaborate regularly with client researchers, client engineers, project managers, and relevant stakeholders to break silos and ensure client success.- Kickstarted the team's accessibility processes and templatized an accessible approach for Answerlab's client deliverables.- Identified and streamlined research processes to improve the team’s productivity.- Wrote formulas to quicken some data analysis processes.

• Evaluated and instructed 50 HCI design graduate students and 120 undergraduate students inPrototyping, Human-Computer Interaction, and Capstone courses.• Helped students improve their core user task flows and information hierarchy across design projects.• Provided feedback on visual components such as wireframes and digital prototypes.• Demonstrated icon design to students using Adobe Illustrator and Sketch.

Orange County, California Area

• Performed field observations to understand ways to better implement tangible technologies on canoes to help people with disabilities navigate waterways.• Conducted participatory design sessions with people who have low-vision and blindness to improve assistive technologies.• Awarded the Multidisciplinary Design Program Funding to integrate physical computing into cultural artifacts.• Interviewed participants to create a holistic understanding of culturally respectable computing.• Built digital artifacts and physical tangible prototypes that represent Malaysian shadow puppetry to demonstrate improvisation in storytelling.• Coded in Arduino and Python to build physical prototypes.

Irvine, California

• Coordinated diversity activities for all current and incoming students in the fields of Informatics, CS and Engineering.• Developed a mentorship program between HBCU & UCI to increase the pool of talented PhD students. The efforts led to a noticeable increase in diversity the following year in the department.• Conducted webinars for prospective students and provided advice on the application process.

Chicago, Illinois

• Culminated the internship with a UX research report to management that helped the company improvekey product offerings.• Created a competitive analysis matrix of companies to improve usability of the shipping interface.• Conducted heuristic evaluations to identify issues in the information architecture and find accessibilityissues.• Organized card sorts with clients to evaluate the information hierarchy of the product.• Administered contextual inquiries to ensure that the interface fit mental models.• Assisted in A/B testing for the Cards Against Humanity Lab site.

Bloomington, Indiana Area

• Performed affinity diagramming and online ethnography of maker communities in Taiwan while working in multiple languages.• Designed research methodology for social media collection and qualitative analysis.• Established an understanding of how cultural computing manifest in Taiwan by synthesizing, coding and cleaning over 3 years of data.• Utilized design criticism to understand how history and design artifacts help with community advocacy.• Won an honorable mention award for a paper published, which is top 5% of paper submissions.

Bloomington, Indiana Area

• Taught Human-Computer Interaction master's students to design user experiences from materialexploration to concept creation and execution.• Educated students on how to craft user interactions and build user flow to help them create compellingwireframes and digital prototypes.• Trained instructors and students on physical prototyping equipment like 3D printing and laser cutting.

Moberly, Missouri

• Created promotional videos for the Community Health Systems in Missouri.• Curated and photographed features section for the Daym Magazine.• Helped build websites for companies using Joomla and Wordpress.• Performed filming, editing and color correction of the images.• Captured videos, photos and oversaw concepts for marketing of Rooftop Antiques.

• Worked on the public life beat.• Pitched ideas to the editor after extensive research.• Built good rapport with the local community.• Found sources through white pages and various internet tools.

Federal Way, Washington

• Established methods of engaging the Korean and Chinese community in the West Coast region to become child ambassadors.• Designed flyers, posters and postcards for the Survive to Five Campaign in Mandarin, Hangul and English. • Created monthly adverts for World Vision in a Korean magazine.

• Captured unique moments on camera through the observation of surroundings.• Archived metadata of photographs for easier accesibility.• Wrote captions and short blubs for articles.• Produced multimedia videos for the online news edition.

Master Of Science - Ms, Informatics

Activities and Societies: • Diversity Ambassador • Head of Recruitment for DECADE • Associate Chair for CHI Conference Late Breaking Work.

Master Of Science (M.S.), Human Computer Interaction, 4.0

Bachelor Of Arts (B.A.), Photojournalism

Activities and Societies: Malaysian Student Association, Religious Studies Society, Mizzou Collegiate of Scholars

Bachelor Of Arts (Ba), Religious Studies

Activities and Societies: Malaysian Student Association