Dillon Hanley Email & Phone Number

Lewiston, Me, Us

Lewiston/Auburn, Maine Area

Provide analytic and technical support to the Provider Network & Operations department (Contracting, Credentialing, and Provider Relations).

San Francisco Bay Area

- Coordinate software implementation, training, and custom report requests with Director of Operations.- Key technical Operations resource for new software deployments.- Guide analysts and account managers with troubleshooting and project planning.

San Francisco Bay Area

Product expert responsible for advanced technical troubleshooting, software deployments/implementation, training and demonstrations, and coordinating product design with Development team.- Designed, implemented, and maintain ticketing workflow for Operations department (JIRA)- Coordinate troubleshooting activity within Operations department including research, testing, and/or issue escalation (to Development engineers)- Perform software implementations and database upgrades with internal and remote teams- Track and submit bugs and enhancements- Develop custom SQL queries and Excel templates for internal and external projects

San Francisco Bay Area

Point of contact for all activity and communication for 8 health plans and consulting firm clients. Responsible for ensuring highest level of customer satisfaction by coordinating all technical, business, and strategic work efforts.- Manage and define scope of projects including software implementation, consulting, and custom report design.- Curate documentation of client contacts, project details, strategic initiatives, and meeting summaries.- Provide tier one technical troubleshooting

Philadelphia, Pa

Primary trainer and tier one support for electronic medical records (Allscripts) covering all departments of the College of Medicine. - Led classing room training for new and existing staff.- Maintained and enhanced existing on-site training syllabus and hands-on exercises- Created on-line training materials - Provided on-site support to numerous clinical sites - Collected and presented feedback to Clinical IT team

Provided practice management and EMR (athena) support for this mostly rural, 16-center, Federally Qualified Health Center (FQHC) network. Worked collaboratively with clinical and administrative staff and management to develop, refine, and implement health center workflows. Provided EMR training to clinical and non-clinical personnel. Created and delivered clinical and financial management reports for all departments.- Active member of product implementation team for athena EMR system.- Provided direct support to nurses, physicians and other clinical staff during transition to EMR.- Helped develop, organize, and submit clinical data reports to National Committee for Quality Assurance (NCQA) resulting in successful Level 3 Medical Home Accreditation.- Assisted with project management tasks for state-funded Health Care Efficiency and Affordability Law (HEAL 10) grant. Grant goals: develop technological infrastructure, facilitate regional health information exchanges and aggregate analysis of regional clinical quality measures.

Masters, Business Administration

Activities and Societies: Ski Club, Racquetball Club, Intramural Hockey

Bs, Electrical Engineering

Activities and Societies: Ski Club, Intramural Soccer, Softball, Hockey