Dillon Forde Email & Phone Number

Toronto, Ontario, Canada

Leading and motivating a team of 4 to achieve teams targetsCommunicate with upper management about daily and monthly progress towards set goals/targetsContact 100-120 customers a day to inform them about servicing for their vehicle Answer incoming calls answering all guest inquiries Upsell recommendations based on vehicle age and mileage to increase shops revenueEnsure that CSI (customer surveys) has accurate customer information and input/correct any errors Upload Service Advisors schedule onto Dealermine (appointment booking software)

Toronto, Ontario, Canada

Make Outbound calls to customers to help promote and generate more business Answering incoming calls to assist customers with general service questionsAssist in booking customers for appointments Input customer data to ensure that Service Surveys are able to be sent out and receivedHitting monthly KPIs Sorting and filing Work Orders at end of day to ensure easy recollectionInput data into the system to ensure customers are able to receive service surveys.Use Google Sheets to cross check and analyze the data with the system and keep track of not valid information in the system

Toronto, Ontario, Canada

Fuelling all new and used cars as neededDrop off/pick up licensing from Service OntarioEnsure that all cars are cleaned in the showroomOrganize Used/New car lots to ensure cars are all aligned

Markham, Ontario, Canada

Assist customers with adding new phone plans and new phone setupTransferring all data from old phone onto new phoneEnsure that customers needs are being met by offering better upgraded plans/phonesOver look team of 4 employees when Store Manager was off/in meetingsEnsure that all policies were being met while also satisfying all customers needs

Toronto, Ontario, Canada

Assist customer with all Blue Jays Merchandise purchasesAnswer all questions baseball/team relatedAssistant fans with navigating the Stadium ex. Bathrooms/food standsCrest any personalized JerseysAsking each fan at time of purchase if they would like to donate to the Jays Care Foundation

Scarborough, Ontario, Canada

Scarborough, Ontario, Canada

Scarborough, Ontario, Canada

Data entry, filing, photocopying, stuffing envelopes

Diploma, Business/Commerce, General

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