Dillon Randolph Email & Phone Number

Phoenix, AZ, US

Los Angeles, California, United States

• At HelloTech, I managed over 100 subcontractors and crews nationwide, successfully installing IoT smart home devices in 10,000+ units across multiple MDU communities. My focus was on streamlining processes, mitigating.
• Managed the nationwide network of 100+ subcontractors and crews, overseeing technician sourcing and fulfillment, compensation agreements, and understanding the project scope.
• Optimized operational processes to cut delays and boost efficiency, leading to smoother project execution and increased productivity.
• Worked closely with multiple major MDU partners to proactively identify and address risks, ensuring projects stayed on schedule and avoiding potential losses
• Played a key role in technician training and coaching, significantly enhancing installation quality and speed, which led to outstanding performance reviews
• Led comprehensive data tracking, managed monthly invoicing, and executed SKU management, ensuring detailed and accurate financial and operational reporting.

Los Angeles, California, United States

• I served as a primary contact for all B2B2C partners, facilitating the installation of smart home devices across residential properties nationwide. I excelled in fostering strong partner relationships, aligning their.
• Coordinated with multiple B2B2C partners to streamline the installation process, ensuring timely and efficient delivery of smart home solutions.
• Developed and sustained robust relationships with partners, ensuring their needs were met while aligning with HelloTech’s strategic objectives.
• Monitored partner performance and analyzed key metrics, identifying growth opportunities and areas for improvement to enhance overall performance.
• Implemented feedback and insights to optimize partner interactions and drive successful project outcomes.

Los Angeles, California, United States

• I led the comprehensive onboarding of 1099 independent contractors, ensuring they were fully equipped to install smart home devices across the nation. My role focused on creating a seamless onboarding experience.
• Oversaw the entire onboarding process, from initial application to final approval, ensuring contractors were well-prepared for project requirements.
• Acted as the primary liaison for contractors, offering support and resolving issues to maintain high satisfaction and engagement levels.
• Analyzed onboarding data to identify trends, streamline processes, and continuously improve the contractor experience, leading to increased efficiency and reduced onboarding time.

City Of Industry, California, United States

• At Newegg, I was responsible for expanding the seller base by leading the business development and onboarding efforts for new marketplace sellers. My focus was on ensuring a smooth integration, fostering strong.
• Guided new sellers through the entire onboarding process, serving as their main point of contact to ensure a seamless transition onto the platform.
• Conducted weekly training sessions and workshops, equipping sellers with the knowledge of platform features, policies, and best practices to maximize their potential.
• Monitored and analyzed the performance of newly onboarded sellers, providing tailored recommendations to boost their sales and increase total revenue.

Phoenix, Arizona, United States

• I played a key role in managing damage claims, and ensuring timely resolution while maintaining clear communication with all stakeholders. My focus was on accurately assessing claims, collaborating with the claims.
• Managed and processed inbound damage claims, ensuring thorough documentation and accurate claim creation.
• Engaged with hosts, guests, and stakeholders to collect crucial details, providing clarity on claim status and next steps.
• Worked closely with the claims team to evaluate liability, making informed decisions based on policy terms, incident circumstances, and gathered evidence.

Phoenix, Arizona, United States

• During my tenure with DoorDash, I played a critical role in maintaining the quality and accuracy of the platform's content while also managing the flow of inquiries to ensure timely resolutions. My work focused on.
• Reviewed and verified platform content, including menu items, descriptions, pricing, and images, ensuring accuracy and consistency across the board.
• Addressed content-related inquiries from customers, restaurants, and internal teams, providing timely and effective solutions.
• Fostered a supportive learning environment for newly onboarded contract employees, offering guidance and ongoing assistance to ensure their success.
• Assessed and categorized incoming inquiries, prioritizing them to ensure urgent matters were addressed promptly and routed to the appropriate teams.
• Identified and implemented opportunities to streamline workflows, enhancing the efficiency of customer support and triage processes.

Chandler, Arizona, United States

• As a technical support specialist at Pearson, I provided Level 2 support, specializing in resolving complex technical issues related to Pearson’s digital learning products and platforms. My role involved not just.
• Delivered expert Level 2 technical support across multiple channels, including phone, email, and chat, to resolve complex issues with Pearson’s digital learning products.
• Engaged with educators, students, and partners, providing clear, empathetic, and professional communication to ensure a positive support experience.
• Collaborated with internal teams to escalate and resolve persistent technical challenges, contributing to product improvements and customer satisfaction.
• Analyzed recurring issues to identify patterns and recommend process improvements, enhancing overall support efficiency and reducing resolution times.

Chandler, Arizona, United States

• I leveraged my expertise in graphic design to elevate the company's brand presence across multiple platforms. I took charge of all visual content, ensuring consistency and quality in every aspect of the company's.
• Designed and developed the company logo, establishing a strong brand foundation that resonated with clients and stakeholders.
• Created and managed visual content across print and digital mediums, contributing to increased brand recognition and driving revenue growth.
• Led the creation of marketing materials, ensuring alignment with brand messaging and strategic goals.
• Collaborated closely with various departments to deliver tailored visual solutions that met the company's evolving needs.

Tempe, Arizona, United States

• At Volt Workforce Solutions (contracted for AT&T U-Verse), I delivered high-quality technical support, resolving complex issues and ensuring a seamless customer experience.
• Provided Level 2 technical support for AT&T U-Verse, handling intricate inquiries and troubleshooting.
• Managed customer interactions across phone, email, and chat, ensuring prompt and effective resolutions.
• Diagnosed technical problems and reduced escalations by addressing root causes.
• Worked with internal teams to improve processes and support strategies.
• Documented interactions and solutions, contributing to service enhancement.