Interviewer Team Lead
Current■ Oversees day-to-day operations of 7 interviewers, including monitoring team performance and reporting on growth, identifying training needs and providing coaching, and managing the roll-out of product and process changes.■ Restructured onboarding for incoming Interviewers from a 2-day process into a 2-week process, which resulted in a 60-80% increase in post-onboarding performance by internal Quality Assurance measurements. The restructure involved improving documentation, more thorough training with tooling (Notion, Slack, and Mode), and 1:1 situational coaching.■ Works alongside CSMs to educate customers on certain product features to ensure they are maximizing value gained from the product. In many cases, customer conversations have led to customers expanding their commitments. ■ Conducted over 1400 interviewers for Enterprise B2B, FinTech, Real Estate Technology, and a variety of other companies with a focus on leadership positions (Director level and up) and technical positions (Data Analysts, Software Engineers, ML and AI Engineers, etc.). ■ Assisted with ad hoc information gathering projects to improve integral internal AI algorithms.■ Communicated candidates’ professional experience and requirements to C-suite executives of top startups.
