Sr. Project Manager / Scrum Master
Vaughan, Ontario, Canada
Facilitated multiple teams / contractors for large data management products, including content matrix, StoragePoint, Archive Manager, SharePoint Backup, Diagnostic Manager, and OnDemand (ODM) SharePoint Migration, delivering ongoing releases with new features, enhancements, and customer bug fixes.Documented and led correspondence with core team and contractors, using daily standups, backlog refining sessions, sprint planning, and retrospective meetings, communicating data with relevant stakeholders.Coached, trained, and optimized processes for international Scrum teams, increasing efficiency and product quality.Led teams through definition, development, planning, execution, and deployment stages, ensuring release of multimillion-dollar revenue projects.Analyzed progress, captured health data (velocity, burndown, bug rates, and customer issues), and reported to directors / chief technology officer (CTO), increasing project status visibility.Tracked user issues, change requests, provided resources to support / sales teams, and guided hotfix releases, improving resolution time.Facilitated technical scope, schedule, risks, and cost management, from initiation to release, and coordinated with stakeholders, fulfilling product vision.Developed and implemented roadmaps with product managers and considered technical debts / automation initiatives, maintaining balanced scope for sprint.Negotiated scope and change requests with stakeholders, development / quality assurance (QA) teams, and customers, resolving issues with release scope and managing stakeholder expectations.