I’m a financial services and customer service professional with extensive experience in both managing client relationships and leading customer service teams. I have experience managing a diverse customer base that includes global and domestic corporates, financial advisers and accountants within the financial services industry. I’m known for engaging and handling complex customer relationships, and in particular remediating customer accounts using influencing and relationship skills to deliver win-win outcomes.My key strengths include problem solving, understanding client’s needs, combining strategic thinking with operational expertise to achieve real outcomes to drive business growth. I am experienced in leading teams in both large and small organisations in Australia and overseas and I am passionate about developing future leaders and building high performing teams. I have strong communication and collaboration skills that enable me to apply influence at all levels of an organisation.