Dilnaz Khan Email & Phone Number

I am a dedicated professional with a proven track record in customer success, business development, demand generation, and client services across dynamic industries including technology, education, and customer support. Currently, I am thriving as a Client Services Representative at New Era Technology, where I excel in delivering exceptional service and support to our valued clients while contributing to demand generation efforts that drive business growth.Previously, as a Customer Success Manager at Instahyre, I led comprehensive customer onboarding, adoption, and expansion initiatives. My role involved crafting and executing Customer Success Plans tailored to maximize client ROI and satisfaction. I played a pivotal role in training and enabling clients, addressing support escalations, and collaborating cross-functionally to overcome challenges and enhance product offerings. In addition, I spearheaded demand generation strategies to fuel lead acquisition and revenue growth, leveraging data-driven insights to refine campaigns and optimize funnel performance.Armed with a dual degree in Biotechnology and an MBA specializing in HR and Marketing from Gautam Buddha University, I possess a unique blend of technical acumen and business savvy. My passion for leveraging a diverse skill set to drive operational excellence, forge lasting client relationships, and execute impactful demand generation strategies enables me to contribute significantly to organizational growth and success.Let's connect to explore how my experience and passion for customer-centric solutions and demand generation can add value to your network and initiatives.