- Directed and supervised front-of-house operations and inplemented standardised processes for pre-orders, improving delivery accuracy. - Utilised prioritisation and organisation strategies to consistently complete high-stake projects.

- Extensive experience in conducting financial analysis of loan applications, identifying fraudulent activities and optimising operational performance. - Streamlined procedures for addressing technical underwriting problems. - Facilitated customer follow-up and organised data from multiple sources. - Fostered collaborative environment to build trusted relationships.

As an online auditor, my responsibilities included auditing registered branches, enrolling customers for services, recording customer feedback, resolving customer issues, conductinh data analysis and ensuring customer satisfaction by providing guidance throughout the process.