Superior Glove, a leading manufacturer of work gloves, hired me as an IT Systems Analyst in November 2021 to provide efficient and effective IT hardware and software support to employees across multiple locations. I troubleshoot and resolve various technical issues, install and configure new devices and systems, and ensure the security and reliability of the IT infrastructure. I also collaborate with the IT team and other departments to deliver excellent customer service and user satisfaction.My previous role as an Information Technology Support Analyst at Solai & Cameron Technologies, a global IT solutions provider, equipped me with valuable experience in help desk support, network administration, and project management. I supported the deployment and maintenance of IT solutions for clients in various industries, such as retail, banking, and healthcare. I have a Diploma in Computer Science from Institut Teccart, where I studied computer and information sciences and support services. I have strong skills in customer service, IT hardware support, help desk support, and communication. I am passionate about learning new technologies and finding innovative ways to solve problems. I am also committed to delivering high-quality IT services that meet the needs and expectations of the customers and the organization.