• Assisting the team with load booking, dispatching, and tracking transportation vehicles.• Managed daily communication with a fleet of 90 Owner Operators; addressed operational concerns, coordinated schedules, and distributed dispatch orders to ensure timely deliveries and optimize route efficiency.• Entered data into the computer system and keep detailed logs and records of all actions.• Monitored the route and status of field units to coordinate and prioritize schedules.• Establish positive relationships with customers, carriers, and the company’s 3PL group.• Assisting in assessing problem areas or areas for improvement and identifying solutions and clearing roadblocks with other departments and management.• Actively participated in KPI review meetings and provided valuable insights.• Reviewed and forwarded driver payrolls to the finance team for processing and verification.• Trained part time team members to manage weekend shifts effectively.• Maintained accurate records of injury reports and accident documentation, ensuring compliance with safety protocols and timely reporting to management and authorities.

• Sorted and organized packages efficiently by label and postal code to ensure smooth operations and timely deliveries.• Maintained a well-organized warehouse, ensuring all items were stored in their designated sections for easy access.• Tracked and recorded missorted packages using a scanner and spreadsheet, ensuring proper documentation and quick resolution.• Marked damaged items and repackaged them if still in good condition to prevent shipping delays or customer dissatisfaction.• Printed and applied new labels for packages with missing or damaged labels, ensuring correct identification and delivery.• Assisted in locating and reallocating missing packages in collaboration with IOOs (Independent owner operators), ensuring swift resolution.• Contributed to a safe and healthy work environment, actively following safety protocols and promoting best practices among team members.