Dilraj Suri Email & Phone Number

Chandigarh, India

Chandigarh Area, India

I possess significant experience in establishing effective teams and processes in a variety of business environments including Fortune 500 MNCs and Startups.Expertise: Developing end-user documentation for Physical Identity and Access Management products and solutions related to Airports, Federal Agencies, Corporate Badging, and Visitor Management.Responsibilities include:• End-user Documentation: Collaborating with stakeholders and cross-functional teams to gather inputs for developing product User Guides, Configuration/Installation/Upgrade Guides, System Requirement Guides, iOs/Android App Manuals, Web-based Help Systems, Release Notes, Quick Start Guides, FAQs, etc.• Project Management: Managing scrums and company meetings to plan and prioritize release-specific deliverables, resolve/mitigate issues and concerns. • Planning and Organizing: Effort estimation and tasks allocation• Documentation Reviews: Organizing peer/shared reviews, receiving and incorporating feedback. • Document Management: Maintaining documentation repositories, Version Control System (Perforce CMS), backup on dedicated servers.• Automation Activities: o Synchronization of documents across India and US servers.o Document version matching.o Automatic Web Help generation to save time and avoid human errors.• Release Life Cycle: Responsible for successful planning, development, and packaging of complete release life cycle activities as per DDLC.• Maintaining Quality Standards: Revising templates/style-sheets. Restructuring the content to make it concise and reader-friendly. • Style Guides: Following MSTP Style guide to maintain quality and consistency.• Following US and UK English writing standards.• Team Management:o Providing training on Technical Authoring tools, correct use of English grammar and punctuationo Performance feedbacko Mentoring and motivationo Goal-setting, performance analysis, evaluation, and ratings to the team members for periodic appraisals

Chandigarh Area, India

Create, edit, and maintain end-user documentation for the entire Alert product range (comprising SAP GRC (Governance, Risk, Compliance) / IDM (Identity Management) systems)Role and Responsibilities• Develop and maintain end-user help documentation, release literature, Install/Upgrade/Configuration guides, Quick Reference Guides• Organize shared reviews of various documents• Escalate documentations issues/concerns in a timely manner and suggest improvements• Participate in project management activities, status meetings, and training programs• Regular interaction with project leaders, business analysts, SMEs, development and QA teams within India and USA to gather relevant information

Noida Area, India

* Writing user guides, installation guides, online help, context sensitive help, release notes and other technical documentation using tools like Adobe FrameMaker, Robohelp, Help & Manual, Acrobat, Visio, and SnagIt.* Self and peer-review of technical documents * Create illustrations for documents and presentations * Work with screen capture utilities and create screen shots for multiple use. * Defining styles, templates and writing guidelines * Fixing documentation errors and bugs and troubleshooting issues related to tools and styles* Document version control using Perfoce, and Eclipse* Working on remote workstations using CITRIX* Project management activities using applications like Clarity, SuperWise, SPIRIT, Digite, and PMSmart

Involved in managing documentation activities of the company.

Sabercorp - an EDS-HP company, having its offshore development center at Chandigarh

Mumbai Area, India

Ma, English

Ba, English

Certification, Technical Writing

Diploma, Advanced Computer Applications