Senior Banking Associate
Sri Lanka
Provided effective leadership and mentorship to a team of four trainee staff members, fostering a culture of accuracy and timeliness in financial processes.Managed and processed bank balance confirmation requests from customers for various accounts and financial products, ensuring compliance with audit, tax, visa, and security regulations.Oversaw the timely processing and reconciliation of sales invoices, bank transactions, and cash transactions, meeting specified deadlines.Maintained meticulous records and ensured accurate accounting and VAT treatment for all financial transactions.Streamlined the processing of audits, tax, visa, and security release requests, enhancing branch and business unit efficiency.Validated customer requests through rigorous verification of documentation, signatures, and adherence to account operating instructions.Committed to Confidentiality through safeguarding sensitive data.Utilized Management Information System (MIS) reports to identify and implement process enhancements.Conducted detailed cheque scrutinization and reconciliations in compliance with Central Bank regulations.Reconciled portfolios of bank products and submitted regulatory reports to the Central Bank on a monthly and quarterly basis.Ensured swift and accurate responses to multi-channel customer queries, including telephone, email, and online platforms ensuring high satisfaction levels.Kept comprehensive records and registers, aligning with procedural standards.Played a key role in User Acceptance Testing (UAT) for new systems, guaranteeing seamless operational transitions.Led system decentralization training to boost user competency and efficiency.Handled Visa verification requests for embassies with precision, confirming customer balances reliably.Acted as an authorized signatory for the Central Operations Unit, demonstrating trusted decision-making capabilities.Supervised data uploads to associated systems, ensuring data integrity and precision.