Dilum Chamikara Email & Phone Number

Reporting to the Senior Project Manager/ POD leader, the job holds the overall responsibility to drive cross-functional teams in the SDLC; planning to deployment of enterprise-wide projects.• Lead cross-functional teams in comprehensive service implementation and product development projects, ensuring seamless coordination and execution.• Orchestrate multiple functional disciplines to deliver high-quality products and services to customers, aligning team efforts with customer needs.• Breaking down complicated customer needs and technical details into clear, actionable project plans.• Serve as the primary point of contact for clients, managing and nurturing key relationships while ensuring consistent communication and support.• Engage with both internal and external customers daily, providing executive and customer briefings on various topics, including project status, technical solutions, and timelines.• Manage all aspects of development and implementation for the project acting as a point of contact from start to end.• Devise solutions to complex problems, requiring creativity and in-depth evaluation of variable factors, ensuring outcomes meet project goals and standards.• Expertly manage project resources, capacity, backlog, leave, and prioritize tasks to ensure optimal project progress and efficiency.• Mentor and develop intern project managers, focusing on enhancing their performance and project delivery capabilities.

Oversaw all project operations and maintenance tasks from start to end to ensure project success. Overseeing Go-Lives, Release Management, Incident and Priority Issue Management, and assisting improve processes in both Waterfall and Agile (Scrum) approaches are some of my most fulfilling experiences. I provided comprehensive project management support, ensuring seamless execution across all project phases.• Collaborated with my project manager on resource, capacity, backlog, leave, and priority planning for the project.• Followed Scrum (Agile) practices within the project.• Initiated key processes within the project and company for planning and managing effort variances.• Made independent decisions in the sustainment aspect of the project.• Provided regular project status updates to stakeholders, including project managers, cross-functional teams, and senior leadership.

Coordinated all project operations and release activities from start to completion, assisting the project manager to ensure project success. My role involved collaborating with external stakeholders and specializing in release and incident coordination within the broader context of project management.• Tracked and followed up on deliverables for each delivery iteration.• Coordinated project releases and maintenance activities.• Collaborated closely with cross-functional teams to ensure timely and successful production releases.• Assisted the reporting manager in resolving project blockers.• Ensured compliance with regulatory requirements and company standards across all project components.• Provided regular project status updates to stakeholders, including project managers, cross-functional teams, and senior leadership.• Proactively identified and resolved issues that impacted part release timelines or quality.• Organized and led regular meetings with cross-functional teams to review progress, address issues, and ensure alignment.

Ba (Hons) Business Administration (Top Up), Business Administration And Management, General

Advanced Diploma In Business Management

Certified Customer Interaction Professional

Education record