Dilum Chamikara Email & Phone Number

• Reporting to the Senior Project Manager/ POD leader, the job holds the overall responsibility to drive cross-functional teams in the SDLC; planning to deployment of enterprise-wide projects.
• Lead cross-functional teams in comprehensive service implementation and product development projects, ensuring seamless coordination and execution.
• Orchestrate multiple functional disciplines to deliver high-quality products and services to customers, aligning team efforts with customer needs.
• Breaking down complicated customer needs and technical details into clear, actionable project plans.
• Serve as the primary point of contact for clients, managing and nurturing key relationships while ensuring consistent communication and support.
• Engage with both internal and external customers daily, providing executive and customer briefings on various topics, including project status, technical solutions, and timelines.

• Oversaw all project operations and maintenance tasks from start to end to ensure project success. Overseeing Go-Lives, Release Management, Incident and Priority Issue Management, and assisting improve processes in both.
• Collaborated with my project manager on resource, capacity, backlog, leave, and priority planning for the project.
• Followed Scrum (Agile) practices within the project.
• Initiated key processes within the project and company for planning and managing effort variances.
• Made independent decisions in the sustainment aspect of the project.
• Provided regular project status updates to stakeholders, including project managers, cross-functional teams, and senior leadership.

• Coordinated all project operations and release activities from start to completion, assisting the project manager to ensure project success. My role involved collaborating with external stakeholders and specializing in.
• Tracked and followed up on deliverables for each delivery iteration.
• Coordinated project releases and maintenance activities.
• Collaborated closely with cross-functional teams to ensure timely and successful production releases.
• Assisted the reporting manager in resolving project blockers.
• Ensured compliance with regulatory requirements and company standards across all project components.

Ba (Hons) Business Administration (Top Up), Business Administration And Management, General

Advanced Diploma In Business Management

Certified Customer Interaction Professional

Education record