Trent Diamond Email & Phone Number

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

Role:Having shifted my focus within CDM, the role mainly consist of managing and maintaining SMB networks and LG iPECS PBX solutions. Including the prep and physical installation of the equipment, setup for remote support, maintaining and monitoring through our supported ticketing system.This would include the configuration and installation of new routers, switches, Business SIP, phone systems, all based off the clients needs. The setup and coordination of a project, involved collaborating with various IT and management departments for a smooth and timely outcome.Within this role, I have gathered a clear understanding of the different systems and protocols used within the telecommunication industry. This includes but not limited to SIP / ISDN (BRI & PRI) / PSTN, Telstra services such as TID / DOT / Bis SIP / NBN.LANCOM suite of products was a big part of the role, as it included the ability to allow for NBN input, as well as a 4G backup solution for minimum downtime of their PBX phone systems. It also allowed for VLANing within their network to keep the data and phone subnets separate to improve the quality of service of their calls.Duties:- Ticket monitoring and maintenance- Preconfigure equipment for faster on-site installation times- Physical installation and setup of networking infrastructure and PBX systems- Maintaining and troubleshooting brands such as LG iPECS, LANCOM, Sophos, Ubiquiti, Billion, CISCO

Sydney, New South Wales, Australia

Role:CDM ICT Services has given me the opportunity to develop my skills within the MSP sector of IT, which has allowed me change and develop my interpersonal skills to suite the IT industry. Supported clients within the SMB sector, from companies with just a handful of employees, too others with over well over a hundred.Part of my role involved ticket queue management for IT technical assistance. This included being able to trouble shooting directly with our client's employees. The concerns ranged from Windows operating system including Windows Server, Mac operating systems, internet issues, printer issues, Office 365 setup and troubleshoot, potential virus and spam concerns, security risk and mitigation, iPhone and Android assistance, plus any other IT related assistance.The other part of my role involved IT field tech. This included the auditing of new and existing IT infrastructure, including their current networking and security situation. The role also involved project work, such as upgrading existing back end systems, assuring minimal downtime with maximum outcomes. These projects included the recommendations to upgrade system and procedures, for better performance or increased security. Facilitation was then coordinated by myself when these recommendations were implemented.Duties:- ICT ticket queue management meeting all SLAs- Troubleshooting remotely and on-site for individual needs- Keeping IT lingo to a minimum, allowed the client to understand the issue and any necessary solution- Working with different IT system monitoring tools- Networking and IT upgrade planning and deployment- Security monitoring, detecting and enforcement- MDM & MAM implementation with Microsoft Azure

Sydney, Australia

Role:JB Hi-Fi offered me the opportunity to have that face-to-face experience again within a customer service/sales role. Focusing on approaching every customer in my area, I would make sure I listened to their needs and concerns, to find the right solution to meet what they were looking for.Working on a monthly sales KPI, at the start of every shift I would analyse how well I was performing, then set out my goal for the day so that I would exceed what was required of me.While much of the emphasis was on getting the ‘sale’, I also made sure that the customers who were only inquiring or purchasing a small item, also received a full level of service, being that all current enquiries become future sales.Duties:- Acknowledged all customers in a warm and friendly manner when they enter the store, or my department.- When busy with another customer, acknowledged waiting customers with a smile and a statement of recognition.- Welcomed all customer “enquiries/complaints” and refer to the Manager when unable to resolve satisfactorily.- Ensure customers are personally shown merchandise, if they are unable to locate.- Ensure that all your customers’ needs are completely satisfied in terms of merchandise and “how to” advice.- Assist in all areas of the store, from Video Games, Mobile Phones to Headphones and even DVDs.

Sydney, Australia

Role:My role at Corality involves speaking with key analyst and managers to assist them in implementing a standardised approach to Excel and financial modelling. Through Corality’s public and tailored in-house courses, I shared the knowledge and dedication that has made Corality a global authority on best practice financial modelling.My clients come from international banks, infrastructure and resources companies and government departments, as well as management consultancy and accounting firms.I would provide access to their vital professional development through public courses or in-house programmes, specifically tailored to set standards and develop skills across an entire team or organisation.Duties:- Maintain professionalism within all aspects of my role, including phone conversations, voice mails, emails and face to face visits.- Using LinkedIn extensively to prospect for new potential students within existing and new organisations.- Contacting past Corality students to discuss further personal development.- Work within deadlines, to make sure courses fill to their minimum participants before a set date.- Use Salesforce to manage accounts, contacts, courses, tasks for follow ups and analytics.

Sydney, Australia

Role:My role at Sensis is an account manager, handling a portfolio of over 650 clients within an annual time frame. The role sees myself proactively managing the key accounts across the SME space as well as generating new business opportunities by actively promoting the Sensis range of products and services. These including but not limited to Print, Online, and Mobile solutions, including Google, Yellow Pages and other platforms. I am accountable for the development and execution of a wide variety of sales opportunities through solution-based selling and building strong, long-term business relationships.Duties:- Contacting current Sensis customers to maintain and grow current customer product offerings.- Generate new business by contacting prospective customers via targeted leads and providing a consultative, solution based service.- Ensure all retention, revenue growth and customer satisfaction targets are achieved or exceeded.- Provide outstanding service by resolving customer queries in an efficient and timely manner.- Demonstrate the Sensis Values in all of your interactions with both customers and colleagues alike.

Chadstone

Role:During this time I was one of four Business Specialists at the Apple Store in Chadstone. As a team we focused on our business clients who chose to use us for their Apple IT requirements where we maintained a high standard of customer service and support.We developed long term relationships with first time customers through phone and email communication and prided ourselves on finding the right solutions to any of our businesses. Our business accounts ranged from a $3,000 through to $500,000 in sales revenue. We worked closely with other departments, internally and externally, so we were able to bring in new clientele, and find other IT solutions where we weren’t able to assist directly in store.I would also spent a lot of the time on the shop floor assisting with all consumer sales in all areas of the Apple product range.Duties: - Consulting businesses for their IT requirements.- Preparing quotations, following up on placed orders.- Approving product discounts.- Managing the back office IT systems, including support of incoming and outgoing telephone interactions.- Support with Apple after hours business events, including the hosting of the event.- Preparing weekly presentations and training the main floor employees on Apple’s business services.- Support on the main floor for general interactions, including general sales, handling difficult customers, servicing faulty products, arranging business and consumer financing and product launches.- Ongoing training on Apple's products and services.

Eastland Shopping Centre & Chapel St Prahran

Role:I decided early in my life that I would like to run my own business. I was able to take on an opportunity to own and operate two pet shops. I found this to be one of the quickest way to understand what is involved in operating a small business, which in turn, would give me an edge later in life.From accounting, staffing, payroll, training, products and service, to even logistics, the role gave me a fantastic understanding of challenges involved in running a business in the Australian economy.Duties: - Full responsibility to keep the stores within financial budgets.- Recruitment and training of all team members. Directly in charge of sales in addition to overseeing operational performance of the stores.- Driving local initiatives to get new customers through cross promotion with local vets, as well as flyer drops, casual leasing of high traffic walkways in shopping centres, rent kiosks at local carnivals and more. The success of these programs was directly reflected in our sales results.- Responsible for random compliance audits from the RSPCA to ensure all areas of the store are in compliance with the pet store code of practice.- Responsible for ensuring all areas of the stores comply with OHS regulations and all staff receive appropriate training.- Maintaining cordial relationships with my local business partners (vets, breeders, wholesalers), and maximising cross-promotional opportunities.- Complying with all state and federal payroll laws, and making sure the rostering covers all areas required in the store on the peak and off peak times, while maintaining a budget based on forecast sales.- Conducting full legal responsibilities, including BAS statements and PAYG payments.