Mayank Mongia Email & Phone Number

Rowville, VIC, AU

Melbourne, Victoria, Australia

Mulgrave, Victoria, Australia

• Guided a team of QA testers, offering comprehensive training and mentorship. Designed and executed innovative test strategies, ensuring all testing activities adhered to the highest quality standards. Coordinated.
• Elevated testing procedure efficiency by implementing robust defect tracking and management processes.
• Executed hands-on manual testing for VFI NZ project, performing thorough regression and functional/non-functional testing.
• Realized increased testing efficiency by creating reusable test case suites for daily use

Melbourne, Victoria, Australia

• Expertly managed varied projects in agile environment for seamless execution and accurate results. Conducted impactful API testing as part of project responsibilities; streamlined API testing procedures using Postman.
• Achieved a rapid promotion from Junior QA tester to QA tester within three months while contributing to projects such as Drive Thru and Tiered Loyalty

Melbourne, Victoria, Australia

• Acted as a liaison between Redcat and third-party providers, administrating seamless integration. Kept extensive records to facilitate effective issue resolution.
• Efficiently identified and resolved technical issues associated with diverse equipment to ensure optimal performance.
• Augmented service delivery by working closely with team members to expand product knowledge.
• Bolstered client satisfaction by providing high-quality customer service.
• Successfully contributed to team efforts, demonstrating adaptability by efficiently working in a very small team amid departure of majority of team members

Wantirna South, Victoria, Australia

• Took charge of team management at Hungry Jacks, focusing on the promotion of brand and maintaining quality customer service. Assumed responsibility for generating financial and operational reports, expertly resolving.
• Achieved KPIs and goals, demonstrating a commitment to performance excellence

• Provided crucial IT support and customer service, swiftly resolving technical issues. Executed QA activities to validate software stability, contributing to overall product reliability.
• Revamped service desk operations by implementing a customized ticketing system, leading to more effective monitoring and swift resolution of incoming tickets.
• Managed and addressed client complaints, ensuring high-quality customer service.

Graduate Certificate, Programming And Development

Certificate Iv In Cyber Security, Information Technology

Activities and Societies: • Cisco Training - CCNA 1, CCNA 2 and CCNA Security • Splunk Training – Splunk Fundamentals 1 • CySA+.