Dimitra Ziaka Email and Phone Number

• Support the setting up and correct delivery of services at the appropriate level of quality, acting as a point of contact for communication and reporting (i.e. application management service);• Design and integrate multiple IT services & suppliers into a single end-to-end business facing service;• Coordinate communication with client and third parties to ensure delivery of services at the appropriate level of quality;• Negotiate, define and document SLAs and OLAs with customers and third party providers;• Ensure that SLIs, SLAs and OLAs are met and reported on a regular basis;• Plan and monitor, prepare required project plans, manage risks, including the development of contingency plans, Issues and Dependency Logs;• Identify opportunities for team development, conduct team meetings and problem resolution;• Perform auditing and quality checking.

Head of VAS DevOps Team, responsible for the planning and the design of solutions/services in the relevant technological areas, by following the business needs and the strategy of the company.Traditional telecom Engineering & Operation teams, working together as one single team, following Agile methodologies such as Scrum framework and Kanban adjusted to team's needs. Modern digital tools and daily stand ups support the transparency between all team members. Simplicity adoption, maximizes the amount of work not done. Both above principles facilitate inspection and adaptation to any new requirement. Last but not least we cultivate values such as commitment, focus, openness, respect and courage.Solutions under responsibility : Messaging, IN and IVR

Head of VAS, ISP & Messaging Planning & Engineering Team, responsible for the planning and the design of solutions/services in the relevant technological areas, by following the business needs and the strategy of the company. Solutions under responsibility : IN, SMS, MMS, IVR, DNS, DHCP, AAA, etc. Orchestrate Engineering activities, ensuring timely Project Deliverables/implementation and contribute in Network Operations Excellence.Ensure that systems and services under area of responsibility are covered holistically from the planning, design and introduction to the network to the operation and life cycling phases accordingly.Responsible for the supervision of the staff members of the team.Ensure that VAS, ISP and Messaging P&E team, in the network side and in the relevant areas of responsibility:• will meet commercial requirements and thus contribute in company’s financial goals• will proceed to the respective design adaptations in order to better meet and serve company needs in the relevant areas, • will control and monitor the lifecycle management (Functionality/Feature activation, SW upgrades).Cultivate a climate to VAS, ISP and Messaging P&E people to have a more customer centric orientation by being focused on delivering uninterrupted and high quality services to the customers.Exploit and develop further the technical expertise of people for handling the legacy and new technologies in an efficient way, delivering the best services in customers.Guarantee that the implementation part of new projects will be delivered in an efficient and best in class way.

Fixed and Mobile IN ServicesPrepaid Charging Services

Design IVR Systems for prepaid subscribers.Design, develop and support Java desktop applications.

Speech Applications (Envox,Vxml)Web Applications (Java)Reporting Services (SQL)

SQL Server DB UpdateDesign & Deploy SQL Reporting ServicesMicrosoft Exchange Server AdministartionFirewall AdministrationCisco Call Manager AdministrationCisco routers Administration

On-the-job training