Solutions Consultant
CurrentResponsible for determining the strategic, operational and technical scope of new business opportunities with customers and prospects. Part business analyst, part technologist, part sales person - working closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.-Walking our clients through solutions via demos, workshops, and presentations to outline how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.-Create documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services.-Example customer journeys before and after.-Present ideas and recommendations on how the customer should embark on improving customer journeys.-High-level business benefit model and ball-park costs for delivery of identified solutions.
