Ivan Dimitrijevic Email & Phone Number

Belgrade, Serbia

- Responsible for the operation of the entire Banking Business Unit- Defines priorities for the entire Service Management Office, Infrastructure, Apps and BOC teams- Responsible for delivering services to customers by MNS banking teams, within defined SLA and quality parameters- Defines KPIs for the MNS Banking Business Unit teams, monitors them and reports to the COO- Responsible for processes and procedures at the MNS FSI BU level- Central point of communication between MNS Banking Business Unit and the client, management and other teams- Participates in the recruitment process for MNS Banking Business Unit together with business unit team leaders and HR- Defines and organizes the knowledge transfer process within MNS Banking Business Unit, monitors and manages development plans for team members- Implements the strategy defined by management- Defines the size, expertise of MNS Banking Business Unit and all necessary resources to meet business needs and adopted strategies- In regular communication with relevant counterparts on the customer side- Coordinates with FSI Team Leaders to ensure the functioning of Banking Business Unit BU within the defined SLAs and quality levels- Oversees service delivery to clients, identifies and assesses risks, and identifies areas for improvement through a continuous measurement process

Belgrade, Serbia

- Manages the Application support team- Ensures focus on defined priorities in the Application support team- Ensures the delivery of services to the user within defined SLA and quality parameters- Monitors the end-to-end lifecycle of tickets within the team (until resolution within the team or escalation to L3)- Tracks KPIs for the Application support team and reports to the stakeholders- Monitors the knowledge transfer process within the Application support team- Ensures compliance with processes and procedures by the members of the Application support team- Plans and implements the education and knowledge improvement of the Application support team members- Participates in process improvement, automation, provides suggestions, monitors statuses, and informs management- Works on preparing instructions for the execution of maintenance and upgrade plans- Acts as an escalation point for the members of the Application support team- Participates in resolving incidents, service requests, and changes according to expertise- Participates in the recruitment process of the Application support team together with HR and banking management- Participates in the development of procedures for the Application support team

Serbia

- Coordinating, planning and monitoring of activities of units and teams within Department- Development of methodology guidelines and tools for efficient realization of Department’s activities- Cooperation with business lines as a part of Bank’s projects- Managing of SLA indicators with vendors, follow up of activities and improvement of cooperation- Creating of KPI reports for Department- Participating in changing of Bank’s information system by giving opinions and suggestions for process enhancement- Participating in defining and exploiting of technical solutions for bank needs according to its activities- Communicating on Department activities with all relevant stakeholders- Responsible for IT processes and documentation, regulatory compliance and control within Department- Support and participation in projects of the Bank

Serbia

- Coordinating, planning and monitoring of activities of Application Support unit and teams for Monitoring and IT Administration - Development of methodology guidelines and tools for efficient realization of department’s activities - Cooperation with business lines as a part of Bank’s projects - Managing of SLA indicators with vendors, follow up of activities and improvement of cooperation - Creating of KPI reports for Department - Participating in changing of Bank’s information system by giving opinions and suggestions for process enhancement - Participating in defining and exploiting of technical solutions for bank needs according to its activities- Communicating on Department activities with all relevant stakeholders - Responsible for IT processes and documentation, regulatory compliance and control within Department - Support and participation in projects of the Bank

Belgrade

- Coordination, planning and monitoring of Application Support Section activities- Development of methodology guidelines and tools for efficient realization of Section’s activities- Creating KPI reports- Managing and participating in standard HARPE solutions implementation projects - Participating in changing of banks information system by giving opinions and suggestions for process enhancement- Participating in defining and exploiting of technical solutions for bank needs according to its activities- Validating specification for IT systems solutions functional maintenance- Participating in preparation of yearly budget cycle - Coordinate activities regarding execution of close of business activities (e.g. EOD processing, batch processing)- Communicating on Application Support Section activities with all relevant stakeholders

Belgrade

• Functional maintenance of existing applications and deployment of new applications in production environment• Integrating new versions of IT solutions developed in-house or by vendors• Managing and participating in various projects of launching or enhancing IT solutions• Monitoring IT applications in production and taking needed measures in order to avoid problems• Supervised maintenance of existing IT resources (UNIX/AIX, Linux and Windows environment) and adequate configuration.

Belgrade

-Functional maintenance and second level support for existing IT solutions-Participating in deployment of new applications in production environment-Maintaining of existing IT resources (UNIX/AIX, Linux and Windows environment)

Belgrade

• Participation in AVALA project – testing and implementation of new version of core banking system• Automation of business processes • Functional analysis of information system and internal requests• Business and system analysis

Vii-1, Information Systems And Technologies

Four years of studying of IT technologies with an emphasis on Java development

High School, Science And Mathematics