Dimitris Tekas Email & Phone Number

Responsible for managing the success and satisfaction of the clients' using our CPQ and document automation solutions and ensuring they are receiving the value they expect. Including regular check-ins, follow-up on outstanding issues, and ongoing support and guidance.Conduct regular business reviews and account assessments to identify growth opportunities and address potential challenges.Being the voice of the client within the company, and is responsible for communicating client feedback and requirements to product and development teams.Monitoring client satisfaction and working to resolve any issues that may arise.Work closely with other teams within the company, such as sales, marketing, and product development, to ensure client success and support the growth of the business.Collaborate closely with clients to understand their business needs and objectives, tailoring solutions to drive positive outcome.Cross-selling and UpsellingRenewals and Contract Negotiation

Barcelona, Catalonia, Spain

• Recruiting, onboarding, training, and coaching of the Client Account Management Team of 10 Employees.• Hold performance reviews to discuss challenges and successes, offering guidance to each Team member individually.• Leading regular Team meetings to communicate key process updates and brainstorm on current challenges.• Support Management in building a Team of over 50 Client Account Managers for the new ADP Celergo Product.• Develop and participate in process enhancements projects. Act as an escalation contact for critical Client relationships.• Allocation of new Payrolls to Team members and support during Implementation Transition.• Participate in resource allocation process.• Conducting final-stage interviews and acting as the hiring manager.

Barcelona, Catalonia, Spain

Barcelona Area, Spain

Automation Migration Project Manager.Responsible for generating reports to analyze, audit, and reconcile payroll data.Responsible for the accuracy and timeliness of each Client’s payroll.Facilitate long-term relationships with C-level Executives.Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers.Ensure client deliverables and Service Level Agreements are being completed timely and accurately.Review and communicate payroll changes between the Client and global payroll providers.Audit payroll calculations from global payroll providers.Manage all steps of the funding process.

Barcelona Area, Spain

Partner relationship management.Account management support.Ensuring a high level of customer service and a positive guest experience.

Quotations and sales leads for individual/ group bookings,meeting financial goals.Handled transactions in a timely manner over sales, delayed,cancelled flights, and any issue related to lost/ damaged luggage.Provided new employee training and ongoing employee development.