The Project Manager is responsible for managing the projects with full ownership for the result at SoftServe. The main responsibilities include and focus on:- Business Developmen;- Project integration management;- Performance and efficiency;- Project Scope Management;- Project Schedule Management;- Project cost and procurement management;- Guides the team and Client how to use Project methodologies and frameworks;- Project HR management;- Project communication and stakeholder management;- Project quality management;- Project Risk and Issue Management;- Customer Data Management

The major role of the Software Project Manager at Despark is to plan, coordinate and lead the project work between different teams, including: frontend, backend, mobile app dvelopers, designers and QA specialists. They are also responsible for the successful delivery of web and mobile projects, the preparation of the project scope, creation and implementation of solutions and leading of the project team. At Despark, the Project Managers leads Agile, Scrum and Waterfall projects. In addition, the Project Manager:• Formulates goals, plans the cycle of the project and reporting results, as well as the availability of project team;• Manages the team, risks, issues and budgets proactively and mitigates all concerns proactively;• Manages the project scope, all changes and the relationship with the Client;• Monitors the progress of the project, including tracking active tasks, undertakes reviews of the design and implementation, support team members and coordinates requirements with Producers, Product Owners, Team Leads and Account Managers;• Reacts to emergency situations immediately and adequately, so that impact of such is mitigated;

• Plan, track, and manage software development projects in JIRA;• Carry out data collection and testing activities as required for product development;• Coordinate different workstreams across different Hospital sites;• Identify and solve problems, applying an effective and efficient processes;• Support senior management with the overall delivery of a hospital site;• Identifying opportunities to improve implementation processes and take lead on defined areas;• Identify potential incremental sales opportunities to our Business Development team;• Discuss and identify requirements with Client, and align them with the product functionality

As a PMO Analyst I was responsible for ensuring that the projects/programmes are assigned, in control and following defined standards. This role is responsible for providing critical data and analytical support to the Project/Programme Manager(s) including budget tracking and financial forecasting, project evaluation and monitoring, risk and issue tracking and performing any data analysis relevant to project control. On a daily basis, a PMO Analyst have to:•Assurance of projects and programmes against defined standards •Highlight any gaps in governance and standards to Senior PMO and Project Management•Data analysis on projects/programmes enabling Senior Analysts and PMO Manager to understand the overall health of a project/programme•Providing support on key areas such as risk management, finance tracking, planning and change•Provision of PMO services in line with PPMC PMO Service Levels•Defining and updating the project management standards and governance •Contributing to Project Health Checks or Quality Reviews

The Account Business Collaboration (ABC) Implementation Specialist is a key member of the team and provides guidance and support to worldwide Internal and External Customers. The implementation specialist designs, implements, and execute multi-million dollar turnkey projects and also does the following:• Manage the project schedule, project performance and project control• Acts as escalation point and provides first level technical support to HPE and Client team members• Work with different key stakeholders regarding key deliverables and milestones• Ensure that the Client has the appropriate tools and required configurations• Forecast possible risks to the project• Report project status to the Account / Program Management• Act as coach/mentor to other ABC team members

As a Document Management Specialist my responsibilities on a daily basis include managing projects, accounts and providing excellent customer services. In addition, the set up, design and optimization of SharePoint collaboration platform(s). Furthermore, the DOCM Specialist has to develop, enhance and provide ongoing maintenance of the tool functionalities as required by the Customer. Responsible to maintain the platform(s’) structure in accordance with rules for consistency and acceptable deviations, this requires to be very detailed. The Process Management Specialist also has to:• Monitor and maintain the general team Mailbox, e.g. organize and prioritize big amount of information and queries, including handling confidential and sensitive data pertaining to the DOCM service.• Act as an escalation point and provides first level of technical support to the team working on the Customer relationship and the Customer end-users. Support users for contacting IT Helpdesk.• Manage procedure for quota increase of the SharePoint collaboration platforms through IT.• Support the development, implementation and ongoing maintenance of tools and enhancements.• Provide consultative support for classification, identification and tracking of records.• Optimize the performance of the RM environment and perform periodic compliance reviews pertaining to the process.

Outsourced to Hewlett-Packard Enterprise to support the company with projects, the DOCM Administrator is responsible for the administration of the DOCM environment after the service has transitioned to a production state. Under the leadership of the DOCM Specialist, they perform the tasks required to support the DOCM process and the Records Management process, resolve issues, fulfill in-scope requests, optimize environment, support and perform periodic compliance reviews for DOCM and Records Management, and migrate/consolidate existing environments. Furthermore, as a Document Management Administrator my responsibilities are:• Work closely with the DOCM Specialist to administer the end-to-end DOCM and Records Management process and collaboration platform(s);• Support the DOCM Specialist and Account Lead in set up and design the DOCM collaboration platform(s) and RM tool;• Support the DOCM Specialist and Account Lead in migration/consolidation/optimization of the DOCM collaboration platforms;• Administer user access control to the DOCM collaboration platforms;• Maintain standard set of DOCM and RM platform collaterals and standard communication set;• Monitor and maintain the DOCM Mailbox, e.g. organize and prioritize big amount of information and queries, including handling confidential and sensitive data pertaining to the DOCM service.• Act as an escalation point and provides first level of technical support to the team working on the Customer relationship and the Customer end-users;

On a daily basis I had to meet and build strong relationship with top agencies and clients in Bulgaria. Afterwards, prepare drafts, offers and projects for the potential clients and finalise the deal with a complex contract; sometimes with multiple participants. Built the ability to assess the needs of partners/accounts instantly and also improved my multitasking skills, which nowadays is a necessity. I had to adapt quickly to changes and respond to clients changes in plans.

My responsibilities-Meet with clients, understand their needs and report to managers-Research the market-Analyse and benchmark according to different criteriaWhat skills I've gained-Being well-organised and prioritise your assignments-Always finish work beforehand-Improved team-working skills-Leadership skill-How to work quick with no mistakes-Microsoft office skills (mainly excel)-Improved multitasking skill

In the first few months, I had understand deeply the insurance business. Afterwards, when I got used to it and the work I was supposed to to partner the Managing Director in meetings with Clients and support the negotiating process, convincing them to use our service. During the meetings I had to achieve the highest premium possible, by also putting us and our clients in the win-win situation. Therefore, I was responsible to prepare analysis for the managing director for general meetings and analyse the market for potential partners and make sure they became our clients.What skills I've gainedI learned fast and how to accommodate quickly to the new environment. Improved negotiation skills and how to achieve the 'win-win', so both sides to be satisfied. Further, I gained valuable sales knowledge and also learned how to manage my time and work effectively on multiple projects.

• Worked with firm’s software for preparing balance sheet and incomestatement• Learned the tax legislation• Learned to manage time and how to work in a dynamic environment• Drafting annual financial reports• Drafting annual tax return