Stefan Rahnev Email & Phone Number

Bulgaria

Sofia City, Bulgaria

Bulgaria

- Work closely with stakeholders of various business units to understand requirements and create specification documents- Perform BA and project management activities, own and lead projects to completion within specified timeframes and deadlines- Recommend best practices for specific business use cases, assist with implementation and testing of Salesforce configurations- Oversee development, reporting on progress and build/monitor RAID/RACI docs- Research and integrate third-party solutions with Salesforce to fulfill certain business needs- Leverage and have in-depth understanding of tools such as Jira, Confluence, Draw.io, etc. for development, documentation and prototyping

Sofia, Bulgaria

Brainstormed, built, drove and executed the complete Business & Go-To-Market strategy for a new company product - Kendo UI Builder - to penetrate existing and new markets. Focused on customer validation, R&D, adoption and success of the Telerik DevTools edition of this product.Reference: https://www.progress.com/openedge/components/kendo-ui-builder

Bulgaria Area

Set the direction and managed the key products of the company - Kendo UI and Telerik UI for ASP.NET MVC. Responsibilities included but were not limited to:- Market Research- Product Positioning- Customer Validation Research- Competitive Analysis- Product Presentation and Marketing- Product Planning- Usage Data AnalysisAll decisions taken were data driven and aimed to maximize market penetration, product satisfaction and customer loyalty.References:http://www.telerik.com/kendo-ui http://www.telerik.com/aspnet-mvc

- Drove product planning and roadmaps, together with VP, DevRel and the Director of Engineering;- Collaborated actively with engineering, DevRel, marketing and sales teams for product development, presentation and sales channels- Applied agile practices in team processes, facilitated cross-team collaboration for important product activities;- Communicated with prospective and active customers, collected feedback for improvements and refinement of the overall experience when working with the product;- Worked together with marketing managers for on-demand site content updates and scheduled yearly releases; - Monitored social and feedback mediums for product feedback

- Drove product planning and roadmaps, together with VP, DevRel and the Director of Engineering;- Collaborated actively with engineering, DevRel, marketing and sales teams for product development, presentation and sales channels- Applied agile practices in team processes, facilitated cross-team collaboration for important product activities;- Communicated with prospective and active customers, collected feedback for improvements and refinement of the overall experience when working with the product;- Worked together with marketing managers for on-demand site content updates and scheduled yearly releases; - Monitored social and feedback mediums for product feedback

Made sure that one of the top-performing ASP.NET product teams in the company deliver quality products and stable releases. Lead key processes within the team to ensure this happened on a regular basis, applied agile methodologies and practices. Also did people management to assure team members were happy, productive and inspired, and the working environment enabled them for optimal performance.

Managed and oversaw all support processes within the company, and applied best practices to increase and sustain customer satisfaction and loyalty. Built, trained and lead a team of talented technical support engineers to integrate these processes, and collaborated with other internal teams in the company to create systems which facilitate the successful execution of this strategy.

Responsibilities- Communicated with customers and provided solutions to technical problems or scenarios they wanted to address- Created technical support resources (documentation topics, knowledge base articles, online and offline examples, etc.) to improve product self-service. - Acted as the 'voice of the customer' when collecting feedback about product performance, and making plans for future product development or support resources expansion

Bachelor'S Degree, Applied Mathematics & Computer Technologies, B

Highschool Graduate, Mathematics, A

Education record