• Manage overall accountability for client satisfaction, retention and growth• Provide regular feedback to management team regarding client status and business development opportunities.• Build and maintain trusting relationships with clients and internal/external partners• Conduct periodic reviews with client and recommend new products and services based on client data and trends• Used appropriate escalation techniques to ensure client satisfaction• Maintain an ongoing… Show more • Manage overall accountability for client satisfaction, retention and growth• Provide regular feedback to management team regarding client status and business development opportunities.• Build and maintain trusting relationships with clients and internal/external partners• Conduct periodic reviews with client and recommend new products and services based on client data and trends• Used appropriate escalation techniques to ensure client satisfaction• Maintain an ongoing knowledge of clients’ business as well as their contract • Negotiate contract renewals• Participate in Finalist presentations as appropriate with Sales leadership Show less

• Serve as primary Catamaran contact for day-to-day tactical support of assigned accounts.• Build and maintain trusting relationships with clients and internal/external partners.• Contribute to client retention plan execution, with a goal of retaining 98%.• Use appropriate escalation techniques to ensure client satisfaction• Research and resolve inquiries, including but not limited to ID cards, drug coverage, benefit coverage, claim payments, general eligibility issues, prior… Show more • Serve as primary Catamaran contact for day-to-day tactical support of assigned accounts.• Build and maintain trusting relationships with clients and internal/external partners.• Contribute to client retention plan execution, with a goal of retaining 98%.• Use appropriate escalation techniques to ensure client satisfaction• Research and resolve inquiries, including but not limited to ID cards, drug coverage, benefit coverage, claim payments, general eligibility issues, prior authorizations, reports, new group additions, and mail service. Communicate results and status updates to clients.• Documentation of all work request through tracking tool• Facilitate client service request by understanding client intent, and identifying needed resources to successfully implement client expectations.• Ensure accurate client eligibility processing through reviewing edit and reject reports and communicating to clients regarding these results. Resolve issues as needed.• Assure that day to day activities and accomplishments represent progress in support of strategic organizational & account objectives• Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies.• Proactively identify and recommend solutions for client and operational improvements Show less

Sg2 provides expert-led, future-focused systems for growth and clinical performance. Our advanced analytics, business intelligence, education and publications deliver measurable value across the full continuum of health care services. Sg2 serves over 1,000 hospitals and health care systems worldwide• Identify and execute client needs and expectations by coordinating, scheduling, and running calls with internal and external members• Resolve client matters by coordinating one on one… Show more Sg2 provides expert-led, future-focused systems for growth and clinical performance. Our advanced analytics, business intelligence, education and publications deliver measurable value across the full continuum of health care services. Sg2 serves over 1,000 hospitals and health care systems worldwide• Identify and execute client needs and expectations by coordinating, scheduling, and running calls with internal and external members• Resolve client matters by coordinating one on one interactions with clients, and internal departments• Manage, develop, and maintain relationships with key clients • Create custom client reports to demonstrate business growth , development, and client return on investment • Collaborate with various departments on projects, including targeted marketing initiatives• Act as a liaison between various departments; marketing, sales and service• Implement process improvement strategies for the department with direct manager • Train, develop, and mentor new hires Show less

Develop and maintain relationships with key client accountsResolve client issues by coordinating, scheduling, and running calls with internal and external membersSupport product development process with, documentation, training, and consulting with clientsResponsible for successful implementation of projects Follow up with internal and external clients to ensure project will be completed in a timely manner Retain client businessManage Consultant Database for all client… Show more Develop and maintain relationships with key client accountsResolve client issues by coordinating, scheduling, and running calls with internal and external membersSupport product development process with, documentation, training, and consulting with clientsResponsible for successful implementation of projects Follow up with internal and external clients to ensure project will be completed in a timely manner Retain client businessManage Consultant Database for all client informationCreate detailed custom client reporting in excel for client billing mattersCreate and deliver training for operations and account leads in order to clarify client expectations Show less