Dina Hinker Email & Phone Number

Schaumburg, Illinois, United States

Greater Chicago Area

Conserves Principal's time and promotes the corporate image by representing the principal internally and externally; providing liaison between the principal, and the clients, providers and employees, both domestic and foreign. Maintaining and publishing the social media presence of the company. Greeting guests and clients to the Chicago office and routing.

• Obtained permits/licensing and miscellaneous legal documents for various construction projects.
• Customer service to clients and personal assistant to owner of the company.
• Administrative support; schedule estimates, maintain customer databases, manage office correspondences, assist with dispatch of employees, organize and update company forms and brochures.

• Class instruction for adult ESL (English as a Second Language) class.
• Individual English instruction and native language support to Arabic and Spanish native speakers. Responsible for 3-10 students providing cultural support to new foreign students
• Assistance with after school literacy programs and homework assistance for Limited English Speakers (LEP).
• Sociolinguistic analysis and assessment of students and facility.

• Administrative support to the Director’s Office: assist in preparing reports, edit state documents; transcribe meetings/phone conferences, organize & prepare packets/visual aids for meetings.
• Digitalizing State contracts
• DHS hotline reception and provided government service information to callers.

Chicago

• Administrative support to various departments; enter payroll for 35+ staff, assist in preparing reports, transcribe meeting notes, organize and prepare visual aids for meetings.
• Coordination of new and updated policies/forms and procedures to meet the Department's need for accuracy in process documentation.
• Spanish translation services: assist with editing and translation of various, statewide Spanish-language IDES brochures and web documents. Regularly translate emails and voicemail from Spanish-speaking claimants.
• Member of the Good Connections team; monitor customer service via telephone; documented completed calls in both English and Spanish; submitted weekly reports on outcome.
• Conduct reference checks for vendors submitting proposals to assist the Department in writing procedures, Procurement processes and Legal Services Program (free legal service to claimants as well as small employers)
• Assist Claimant Service Center service requests; answer general questions about Unemployment Insurance. Prepare daily report of voicemails to better manage responses. Assist with supervision of Claimant Service team.

Bachelor Of Arts (B.A.), Sociology, Linguistics & Teaching English As A Second Language

Associate Of Arts (A.A.), Foreign Languages And Social Science

H.S. Diploma