Design and implement procedures and processes as part of the initial billing team. Update and maintain billing analyst policies and procedures. Assist with production bi-monthly billing cycles producing over 15,000 invoices for both Carrier and End-User accounts. Provide customer service to internal and external billing inquiries. Billing customers, calculating charges, creating credit memos, obtaining proper approvals and issuing as necessary. Interface with multiple departments to gather… Show more Design and implement procedures and processes as part of the initial billing team. Update and maintain billing analyst policies and procedures. Assist with production bi-monthly billing cycles producing over 15,000 invoices for both Carrier and End-User accounts. Provide customer service to internal and external billing inquiries. Billing customers, calculating charges, creating credit memos, obtaining proper approvals and issuing as necessary. Interface with multiple departments to gather and analyze data necessary to create proper billing to the customer.Validate customer pricing contracts to assure accurate billing of contract related fees. Assure quality of invoicing process by acting as liaison and performing QA on information entered into billing system. Detailed account analysis, auditing and reporting.Maintenance of Billing System rate tables and rate plans including the creation, input, reporting and validation of Marketing rate plans. Show less

Branch Secretary/Lending Administrative Assistant• Answered multi-line phone and directed calls appropriately.• Acted as Notary Public.• Provided administrative support to Lending Manager, scheduling appointments, managing calendar and contacts.• Provided word processing support, typing letters and memorandums.Bank Teller• Provided customer service, processing customer banking transactions.• Counted coin, typed money orders, official checks and cashier’s checks.•… Show more Branch Secretary/Lending Administrative Assistant• Answered multi-line phone and directed calls appropriately.• Acted as Notary Public.• Provided administrative support to Lending Manager, scheduling appointments, managing calendar and contacts.• Provided word processing support, typing letters and memorandums.Bank Teller• Provided customer service, processing customer banking transactions.• Counted coin, typed money orders, official checks and cashier’s checks.• Daily balancing of cash drawer, processing of interest payment notices, rate change notices and interest checks.• Acted as centralized administrator of Certified Deposits.• Promoted to Branch Secretary within seven months. Show less

• Answered multi-line phones, screened incoming calls and directed accordingly.• Greeted customers, maintained appointment schedule and calendars.• Processed and distributed daily mail, organized and updated files. • Typed correspondence and demand letters.

• Managed at least three employees at any given time.• Scheduling, purchasing, bookkeeping and cash balancing.• Maintained cabinet and window displays.• Managed inventory, stocked merchandise.• Provided customer service and cashiering.