Dina Wright Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Reviewed accounts to be considered for deferment, extension, waiving of fees, and other special processing and submit to Supervisor for approval.
• Handled up to 80 inbound and outbound calls daily; answered customer calls regarding existing account and make requested account changes.
• Performed all activities related to collecting amounts due on auto loans in compliance with procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection.
• Used organizational skills, strong verbal and written communication skills with the ability to multi-task in a high energy and fast-paced work environment.

Charlotte, North Carolina Area

• Networked, Interviewed, and Recruited; Maintained correct staffing levels and records utilizing Candidate Management Systems (“My Candidates”)
• On-boarding administration including I-9, WOTC,
• Trained, and Communicated the duties, compensation, benefits and working conditions to all new employees.
• Ensured that all staff received appropriate job related and HR Policies and Procedures related training.
• Assisted employees with routine legal requirements and HR related needs including, support and administration of leaves of absence, PTO, benefits and payroll.
• Provided leadership in effective conflict resolution for all personnel.

Charlotte, NC

• Recruited, interviewed, selected and retained quality associates and ensured all positions were filled in a timely manner.
• Thoroughly explained employee handbook during new employee orientation.
• Ensured compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducted associate training as needed to reinforce proper controls.
• Conducted timely reviews and communicated development needs, set goals and identified areas of improvement.
• Maintained high store morale through efficient, timely communications of policies and other information.
• Provided effective coaching in order to improve performance of all associates.

Charlotte, NC

• Recruited, hired, and developed store associates; prepared and conducted all performance appraisals and evaluations.
• Administered Personality Assessments; Processed and oversaw all hiring documents.
• Explained human resources policies and procedures to all employees.
• Maintained applicant files and ensured records were in compliance with company policies, practices and applicable laws.
• Assessed employee performance and issued disciplinary notices.
• Facilitated mid-year talent reviews and articulate team strength.

Wallingford, CT

-Maintained daily metrics of processes that were used for significant events and updating Standard Operating Procedures (SOP).-Coordinated and processed multiple customer request types from the automated Compound Storage System (Haystack), to support BMS Drug Discovery and preclinical efforts.-Supported order fulfillment and process requirements on.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Management

Human Resource Certificate Program, Human Resources Management And Services

Fundamentals and Best Practices Employment Law Employee Relations Compensation and Benefits Recruitment and Retention