Providing exceptional administrative and customer service to over 30 Rep Agencies, 162 Investor Owned Utilities, 2,000 Electric Cooperatives and a plethora of local municipalities across North America. Work with customers, field representatives and sales team to determine the right combination of products and services for the customers’ unique environments. * Manage customer accounts and ensure orders are timely and specifications are met.* Communicate frequently with customers, field reps, sales team and other groups to reach deadlines.* Field incoming calls, emails, and products from customer and reps for service.* Deals with incoming and outgoing documents for domestic and international customers.* Process orders, quotes, receive payment, acquire tax certificates. Sends invoices & does follow up with any declined payments.* Troubleshoot any issues customers or field reps may be having with products or service.* Demonstrate a high level of attention to detail on all the daily tasks to ensure accuracy.* Analyze individual solutions and take appropriate action to ensure that company and customer needs are met.* Work independently by making decisions on how to resolve customer issues, recordkeeping discrepancies and other issues that arise during the workday. * Complete special projects as needed; includes working with spreadsheets, organizing new customers information. Maintain files.* Experience in Accounting Department Backup* CSR BackupHas past experience in:Trade ShowsImplementation of new ERP systemProficient in:Microsoft OutlookMicrosoft Word & OfficeExelPowerPointNetSuiteFACTSStrong keyboarding skillsProfessional email communication skills

* Provided administrative oversight to all staff & youth issues including, all home activities, reviewing the daily home log, youth’s binders, and all appointments for the youth living in the home. * Offered crisis and staff support as needed. * Accountable for the completion of all shift documentation for staff and youth. * Prepared and maintained a routine milieu programming schedule and ensured that staff members are following and implementing the schedule through direct observation and random checks. * Coordinated with other departments, managers and therapists to implement individual schedules in line with the milieu schedule, as clinically appropriate. * Was familiarized with treatment goals for each youth in the home in order to ensure that youth’s treatment goals are met and that the youth is making progress.

*Was responsible for changing and maintaining store standards. *Helped maintain clientele relations and provided sales support.

*Was responsible for promotions of various products, consumer awareness and feedback. *Provided data on consumer reactions, opinions and sales.

* Closed leasing agreements with new residents * Met all monthly and annual goals * Gave tours to prospective residents * Maintained and updated residential files and records * Ran background checks and credit reports on prospective residents