Dina Santos Email & Phone Number

San Petersburgo, Florida, Estados Unidos

Argentina

Guest Welcoming and Checkout: Greeting and bidding farewell to guests at the beginning and end of their stays.Guest Experience Coordination: Collaborating with the centralized guest experience team to resolve any issues during guests' stays.Guest Services Booking: Handling guest service reservations such as parking and airport transfers.Proactive Guest Preparation: Coordinating with the guest experience team to anticipate and prepare for guests' needs and potential issues.Inventory Management: Ensuring a comprehensive inventory of materials for providing excellent guest care.Feedback Analysis and Improvement: Analyzing feedback and working with the team to enhance services and guest experiences.

Being the link between guests and the company during the stay. Maintaining constant communication by chat, phone or in person. Organize and supervise that all repairs are made in the residences prior to check-in

Looking for new talents in LinkedIn.Inviting candidates to participate in our projectsUpdate status on ATS (Lever)Interviewing new candidatesActing as a point of contact and building strong candidate relationships during the selection process

Managing online sales on the platform, providing support to stores.Leading a team of analysts.Actively reinforcing actions during events like Hot Sale, Cyber Monday, Black Friday.Handling inquiries and complaints through social media channels.Processing online sales in the system.Managing customer complaints

Buenos Aires

Providing personalized assistance to expatriates in Buenos Aires. Conducting customized property visits, interviews with kindergartens and schools, personal paperwork, among other services

Responsible for report preparation, scheduling, and task assignment. Providing feedback to the team and monitoring calls. Onboarding new team members and conducting training and follow-ups on new contracts. Oversaw the Concierge business unit for American Express, Visa, and Mastercard, as well as supervised the other business units for vehicle emergencies and medical emergencies.

Argentina

Call handling, analyzing potential issues, and providing timely solutions. Delivering personalized assistance to premium clients of Visa, American Express, and Mastercard. Proficient in hotel bookings, flight reservations, and providing tourist information

Checked in and checked out guests at private temporary rental apartments for tourists, ensuring a seamless check-in and check-out experience.Facilitated the signing of rental contracts and managed foreign currency exchanges.Managed cash transactions and maintained accurate financial records.Coordinated with property owners to ensure the cleanliness and readiness of rental units for guests.Addressed guest inquiries, concerns, and complaints in a timely and professional manner, maintaining a high level of customer satisfaction.