Dinchen Ghising Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

TIMBERLAND • Lead, support and manage the team effectively.• Drive sales and uplift KPI’s.• Control back-store inventories to minimize shrinkage and increase efficiency.

Abu Dhabi Emirate, United Arab Emirates

COLUMBIA / THE NORTH FACE • Oversee training (campaigns, new product launches, technologies) and development of the team to increase their effectiveness in delivering customer service and achieving sales targets.• Conduct regular individual staff performance reviews and provide constructive as well as developmental feedback to improve their performance.• Handle customer complaints and issues to resolve them in the most convenient way to maintain a positive relationship with them.• Mentor newly joined staffs and create a 30-60-90 day plan to track their performance. During this time frame, they are introduced to various aspects of the company such as Brand Values, Business Units, SOP, Loss Prevention, etc. They are also evaluated with assessments after every 30 days and the results are reported to the line manager.• Work closely with sales assistants on the floor to resolve any customer queries, assist them with sizes, provide recommendations, or help in any other relevant areas as a brand representative.

Abu Dhabi, United Arab Emirates

VANS• Maintaining good relationship with customers by providing excellent customer service, asking meaningful questions to understand their needs and demands. • Assisting new staffs with daily operations such as product knowledge, cashiering, merchandising, stock receiving/pull out. Closely communicating with the visual merchandiser to make sure the store is ready and up to standard.• Following the company’s policy regarding refund, exchange and keeping the SOP's updated at all times.• Discussing and implementing strategies with the line manager to achieve monthly targets and improving KPI’s.

Birtamod, Jhapa, Nepal

• Established friendly relationship with the customers. Paid attention to their demands and enjoyed assisting them with various information about the products.• Dealt with multiple customers during festive seasons in peak hours with diligence and reliability. Also helped them set up their newly bought devices.• Negotiated price with the customers. Increased personal smartphone sales record by 150% in just 6 months after joining the sales team.• Provided customers with distinct information regarding similar smartphones to help them choose their ideal one.• Managed cash drawers and registered sales transactions.