Dinesh Garg work email
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At Ericsson, leadership in global support and operations management has been my cornerstone, overseeing the delivery of services to over 1.6 billion end users. Our team has achieved 200+ global deployments, ensuring Ericsson's Charging, Multi-Mediation, E-Commerce, and Service Enablement products meet the highest standards of serviceability and customer satisfaction.With a focus on innovation, I drive initiatives that enhance product stability and operational excellence. The success in stakeholder management and team coaching has solidified my role in fostering a culture of knowledge sharing and continuous improvement. Our collective efforts are aimed at advancing the telecommunications industry while prioritizing service quality and productivity.
Ericsson India Global Services Pvt Ltd
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Product Area Manager Global Support- BssEricsson India Global Services Pvt Ltd Apr 2021 - Present• Global Customer support, Maintenance Service delivery & New Product Introduction• Service Delivery with Geographically located team of ~200 BSS Domain Experts• E2E Responsible for 200+ global deployment (More than 1.6 Billion End user) Ericsson Charging, Multi-Mediation, E-Commerce & Service Enablement products• Domain 24X7 operations• Budgeting, Forecasting and head count dimensioning of overall delivery team• Coach and drive innovation, knowledge sharing, quality, productivity, KPI and Competence• Global Stakeholder Management - Internal and external• Product responsibility, Serviceability drives and Point of contact for product stability
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Research And Development ManagerEricsson India Global Services Pvt Ltd Jan 2018 - Mar 2021Gurgaon, India• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance in Agile/Scrum methodology. • Introduce tool/method to ensure high level of s/w quality standards.• Give performance evaluations and reviews to supervised employees.• Open systems environment knowledge and intuitive familiarity with design/test and related software disciplines
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Customer Service Team ManagerEricsson India Global Services Pvt Ltd Jun 2015 - Dec 2017Gurgaon, India• Manage CXO level escalations, external stakeholder management. Mentor 1st level escalation managers.• Plan and control actions related to KPI / Adherence to WLAs. • 3PP vendor management with Oracle, Dell-EMC, HP, Red Hat etc.• Budget Management for Hub Products (STP Optimization, Overhead costs, and Utilization)• Develop teams, individuals. Drive and coach continuous improvements.
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Customer Support ManagerEricsson India Global Services Pvt Ltd Mar 2012 - May 2015Gurgaon, India• Customer escalation handling. Single point of contact towards 10 regions globally.• Prioritize and co-ordinate escalated issues with technical leads. • Point of contact towards backend design for TR, EP and ICP related matters,• Chair daily KANBAN for keeping track of ongoing issues.• Chair TR Board meetings with backend design.• Conduct team retro and drive operation improvements.
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Sr Support EngineerEricsson India Global Services Pvt Ltd Aug 2010 - Feb 2012Gurgaon, India
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Sr Verification EngineerEricsson India Global Services Pvt Ltd Nov 2007 - Jul 2010Gurgaon, India
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Sr Implementation EngineerUtiba Mobility India Jul 2007 - Oct 2007New Delhi Area, India
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Sr Engineer - PsoSubex Azure Limited Sep 2005 - Jun 2007Bangalore• In-house quality assurance based on customer use-cases. -
EngineerDigitronics Infosys Pvt Ltd Jul 2004 - Aug 2005New Delhi Area, India
Dinesh Garg Skills
Dinesh Garg Education Details
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Dronacharya College Of EngineerA+ -
Sh Mahavir Jain High School
Frequently Asked Questions about Dinesh Garg
What company does Dinesh Garg work for?
Dinesh Garg works for Ericsson India Global Services Pvt Ltd
What is Dinesh Garg's role at the current company?
Dinesh Garg's current role is Product Area Manager Global Support- BOS | Operations Management.
What is Dinesh Garg's email address?
Dinesh Garg's email address is di****@****son.com
What schools did Dinesh Garg attend?
Dinesh Garg attended Dronacharya College Of Engineer, Sh Mahavir Jain High School.
What are some of Dinesh Garg's interests?
Dinesh Garg has interest in Yuvraj Singh, Books, Sports, Stock Market, Health, Children, Ericsson, Friends (Tv Series), Roger Federer, Mckinsey Quarterly.
What skills is Dinesh Garg known for?
Dinesh Garg has skills like Agile Methodologies, Telecommunications, Operations Management, Customer Support, People Management, Service Delivery Management, Cloud, Telecom Bss, Business Understanding, Complex Problem Solving, Critical Thinking, Creativity.
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