Managing front desk operations to ensure exceptional guest service and staff productivity. Oversaw Daily Sales Reports and contributed to the development of Standard Operating Procedures. Controlled cash and credit transactions, reducing errors. Collaborated with housekeeping and maintenance teams for room availability and cleanliness. Trained and supervised a team of 15, emphasizing guest service and problem-solving. Deployed staff efficiently during peak hours and addressed understaffing… Show more Managing front desk operations to ensure exceptional guest service and staff productivity. Oversaw Daily Sales Reports and contributed to the development of Standard Operating Procedures. Controlled cash and credit transactions, reducing errors. Collaborated with housekeeping and maintenance teams for room availability and cleanliness. Trained and supervised a team of 15, emphasizing guest service and problem-solving. Deployed staff efficiently during peak hours and addressed understaffing issues. Held meetings to discuss staff concerns and reported to management. Managed budgets to maximize productivity and fostered positive employee relationships to boost morale. Evaluated performance, provided constructive feedback, and trained new hires on procedures and standards. Show less

Monitored guest reviews to identify improvement areas and implemented necessary changes. Collaborated with staff to enhance profitability and streamline operations. Managed reservations correspondence, ensuring effective oversight of bookings and room conditions. Completed night audits and prepared for the next day's arrivals. Contributed to finance, accounting, and budgeting operations. Facilitated training and development for associates while ensuring customer satisfaction aligned with… Show more Monitored guest reviews to identify improvement areas and implemented necessary changes. Collaborated with staff to enhance profitability and streamline operations. Managed reservations correspondence, ensuring effective oversight of bookings and room conditions. Completed night audits and prepared for the next day's arrivals. Contributed to finance, accounting, and budgeting operations. Facilitated training and development for associates while ensuring customer satisfaction aligned with management policies. Utilized the "LEARN" principle for issue resolution and scheduled meetings to identify training needs. Organized on-the-job training and orientation for new employees. Show less

Oversaw hospital activities through regular visits to all departments, maintaining service standards and compliance with policies. Logged maintenance issues and ensured prompt resolution. Addressed patient complaints swiftly to enhance their stay experience. Managed the registration of new patients for both outpatient and emergency admissions. Provided medical and financial guidance to patients' attendants in collaboration with medical staff. Coordinated timely services for emergency patients… Show more Oversaw hospital activities through regular visits to all departments, maintaining service standards and compliance with policies. Logged maintenance issues and ensured prompt resolution. Addressed patient complaints swiftly to enhance their stay experience. Managed the registration of new patients for both outpatient and emergency admissions. Provided medical and financial guidance to patients' attendants in collaboration with medical staff. Coordinated timely services for emergency patients and tracked patient referrals from corporate partners. Maintained Medical Legal Case records and facilitated patient transfers to appropriate wards. Ensured prompt surgical and billing clearances for emergencies, and managed logistics for deceased patients, including coordination with billing and police for MLC cases Show less

Oversaw the department in the manager's absence, ensuring compliance with hotel policies. Assigned duties and shifts to staff while monitoring performance. Maintained high customer satisfaction by motivating employees. Managed VIP check-ins and check-outs, offering traditional welcomes and transportation arrangements. Addressed guest complaints promptly and documented all visitor interactions for follow-up. Created daily sales reports and gathered competitive statistics. Maintained records for… Show more Oversaw the department in the manager's absence, ensuring compliance with hotel policies. Assigned duties and shifts to staff while monitoring performance. Maintained high customer satisfaction by motivating employees. Managed VIP check-ins and check-outs, offering traditional welcomes and transportation arrangements. Addressed guest complaints promptly and documented all visitor interactions for follow-up. Created daily sales reports and gathered competitive statistics. Maintained records for audits and coordinated with housekeeping to ensure rooms were clean and fully equipped for guests Show less

Ensured efficient check-in and check-out processes while maintaining high service standards. Managed guest accommodations and room blocking in OPERA, checking for duplicate reservations. Handled cash, inventory control, and daily training. Conducted batch closings for EDCs and processed daily financial reports. Managed check-ins for airline crew and captains, averaging 120 guests per shift. Upsold suites and gathered feedback from long-stay guests. Followed up on high balances and assisted… Show more Ensured efficient check-in and check-out processes while maintaining high service standards. Managed guest accommodations and room blocking in OPERA, checking for duplicate reservations. Handled cash, inventory control, and daily training. Conducted batch closings for EDCs and processed daily financial reports. Managed check-ins for airline crew and captains, averaging 120 guests per shift. Upsold suites and gathered feedback from long-stay guests. Followed up on high balances and assisted guests with their luggage Show less