Dinesh Kumar Email & Phone Number

Sydney, Australia

Sydney, Australia

Service and Reverse Logistics Operations - Optus MobileToll Customised Solutions provides after sales and reverse logistics services to Optus Mobile nationwide. My position involves overseeing the daily operations and responsible for service & change management as well as client & vendor relationships to ensure SLAs.

Sydney, Australia

My role involved management of the daily operations for 2 facilities overseeing after-sales service and re-work projects on behalf of major clients such as Samsung, Lenovo, Optus, Vodafone and Dyson. Managing entire operation project lifecycles and teams across two facilities involved close cooperation with the finance department regarding costing models and profitability as well as monitoring contract variations and completing risk assessments.

Cyberjaya, Malaysia

As Change Analyst Team Lead, I was involved in managing projects and change initiatives as part of a large scale Wide Area Network Transformation project for Shell. This saw me lead teams through ITIL v2 lifecycles for sites globally with a focus on the Middle East and Europe. I managed transitions from requirement analysis and resource management to creation of project schedules, negotiation of emergency changes and completion.

Cyberjaya, Malaysia

My position as Senior Technical Consultant for the Network Operations Centre at HP involved monitoring network functions and troubleshooting as well as resolving incidents globally.Liaising with and guiding clients as primary point of escalation to ensure continuous network availability included troubleshooting and resolving incidents, configuring devices and communication with stakeholders.

Petaling Jaya, Malaysia

CSC provides technology enabled business services and solutions. My position involved monitoring networks and infrastructure on behalf of clients to resolve issues and outages ensuring minimal downtime.Working closely with internal and external stakeholders to resolve issues and initiating process improvements increased efficiency and ensured a high level of customer satisfaction.

Selangor, Malaysia

Amsteel Mills operates two steel mills supplying quality steel products to clients nationally and internationally. My role saw me deliver software and hardware support including network, server and desktop support ensuring minimal downtime. I project managed a fibre and LAN expansion from planning and execution to testing.

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: Head of Sports 2002

Management Development Program

Yellow Belt, Lean Six Sigma

Ccna

Pmp & Member Pmi

Itil V2