As a Technical Support Executive at DigitalTrack Solutions Pvt Ltd Deputed at Larsen & Toubro, one of India's largest engineering and construction companies I am responsible for delivering critical infrastructure and ensuring the highest levels of availability, performance and security for the company's IT systems. I manage and maintain servers, networks, databases, backups, security, and disaster recovery plans, using various tools and technologies such as Windows Server, Active Directory, VMware, SQL Server, and PowerShell. I also work as a Technical Support Executive at DigitalTrack Solutions Pvt Ltd Deputed in Mando Automotive India Limited , a leading provider of IT solutions and services for various industries. I provide technical assistance and guidance to customers, troubleshooting and resolving issues related to hardware, software, network, and system performance. I have excellent communication, problem-solving, and customer service skills, and I am proficient in computer hardware, Windows OS, MS Office, and remote desktop applications. I am passionate about learning new technologies and enhancing my skills, and I have completed multiple certifications in IT-related fields. I hold a Master of Computer Applications - MCA from Sona College of Technology and a Bachelor of Computer Science from A.V.S College of Arts & Science.