*Diagnosed and resolved technical issues promptly, resulting in increased productivity and customersatisfaction.*Collaborated closely with cross-functional teamsto effectively troubleshoot and resolve complexsoftware and hardware problems.*Conducted thorough training sessionsfor end-users, equipping them with the necessary knowedge tomaximize system utilization.*Continuously stayed updated on the latest industry trends and technologies, utilizing this knowedge toprovide innovative solutions.*Troubleshooting All Desktop & laptops Related issues*Solving Laptop Hardware Issue (Internal Keyboard, Screen, Internal Battery, Motherboard replacement,Fully laptop Reassembling)*Configuring E-mail Account in Outlook-Express*Installing Antivirus (Quick Heal, E-scan, NPAV, Kaspersky etc.)*Provided first-class PC support, using outstanding working knowledge of various Windows andMicrosoftOffice applications*Assisted customers with software package installations, enabling high-performing IT systems.*Prepared tests and applicationsfor monitoring desktop performance and provided performancestatistics and reports.*Oversaw antivirus installation, scans and monitoring and other security protocols to protect privacyofsystems.*Resolved service user requests within target timeframes.*Set up new workstationsfor users with proper cables, equipment and software.*Installed new hardware and software to meet system specifications and user needs.*Configured networksto meet performance requirements. Maintained and repaired peripheralequipment connected to laptops and desktops.*Conducted tactical troubleshooting to identify faults.*Performed recovery operationsto restore systemsfollowing failures.*Updated software for new functionality and improved security.*Upgraded hardware promptly to minimize service disruptions.-Installation of Windows XP , Vista, 7, 8 Windows 10/11.*Installation of CCTV Camera and Configure DVR