Dinesh Mohan Email & Phone Number

Singapore

Singapore

Singapore, Sg

(Responsibilities)• Administering IT systems for Cloud, Security, Asset Management, and Automation across regions for 900+ user accounts and devices• Managing Azure Active Directory and Hyper-V servers (RHEL, Windows Server) for key services like Active Directory, IIS, and DNS• Automating AWS cloud infrastructure deployment (VPC, S3, EC2) with Terraform and Bash scripting to enhance scalability• Maintaining backups for critical SAP data using Veritas NetBackup and HPE Tape Library, ensuring data integrity during migrations• Configuring security roles and policies in Active Directory, Intune, and Entra ID, implementing SSO for 900 users• Managing Windows 10/11 security updates with tools like CrowdStrike and FortiClient via BigFix• Securing email systems with Microsoft Defender and enforcing endpoint security with Carbon Black• Overseeing IT asset lifecycle and tracking using SAP and ServiceNow CMDB for governance and risk mitigation• Coordinating asset procurement and vendor relations for timely delivery of equipment and licenses• Automating workflows with Bash scripting and AWS Lambda to reduce manual interventions• Updating SOPs for server configurations and backups to ensure accurate documentation(Highlights)• Leading migration from Solarwinds Helpdesk to Freshservice, enhancing efficiency by 50%• Implementing SSO with Azure Entra ID for 900 users, integrating apps like Zscaler• Automating tasks with AWS Lambda, cutting resolution time from 3 hours to 1 hour• Expanding Entra ID MFA, reducing security incidents by 50%• Updating CloudWatch alerts to lower false positives by 15%• Decreasing security incidents by 25% through effective IT asset tracking

Singapore, Sg

(Responsibilities)• Administering IT system management for Desktop Support, Access Management, Network and Infrastructure, and Cloud System Management for MOE schools• Providing Level 2 technical support to 1,000+ students and 450 teachers, resolving 10 tickets daily with a 90% success rate via ServiceNow• Managing Windows servers through Hyper-V and Microsoft 365, including troubleshooting for Outlook and Office• Administering 1,000+ user accounts in Microsoft Entra ID, Active Directory, and Intune• Troubleshooting network issues, firewalls, access points, and Cisco routers while managing DNS, DHCP, and TCP/IP settings• Conducting asset inventory for 500+ devices, including laptops, Chromebooks, printers, and iPads• Implementing IAM roles and policies for secure AWS access management• Performing OS upgrades, patch management, and VM backups in Azure to ensure system stability• Managing AWS WorkSpaces for secure virtual desktops, enabling remote access to educational resources• Maintaining communication with management and end-users to align technical deployments with business objectives• Collaborating with senior engineers to prioritize critical issues based on complexity and urgency(Highlights)• Managing deployment of a secure Windows exam image from MOE across multiple schools• Developing documentation and guides for non-technical staff, achieving a 15% decrease in support requests• Conducting post-incident reviews to identify root causes and implement preventive measures

Santa Clara, California, Us

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Gce A Levels