I am a passionate managerial and experienced professional, seeking a high level of adherence to clients' committed service with 16+ years of experience in the area of Customer Service Management. During my tenure with diversified companies, I have acquired the following skills:★ Proficiency in handling the back office operations and resolving the customer queries in an efficient manner★ Strong focused on establishing excellent productive client relationships, working to identify their needs, quickly resolve issues and to assure their business needs are met★ Versatile understanding of customer service standards and practices★ Skilled in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for services★ Strong knowledge of creating and conducting training programs for junior staff★ Efficiently contributed towards the transformation of service strategy and played a stellar role in introducing new channels for the company★ Quick learner, detail oriented and ability to adapt to new processes in limited time frame