Lazada Elogistics – Senior Analyst Drop-Off-Point Operation
Current• Manage the daily activities and performance of route drivers interfacing with the Drop-Off-Point and Collection Point.• Ensure completion of daily routes, and ensure that all productivity goals are met or exceeded.• Hire, train and manage route supervisors for the effective oversight and management of lead time and volume.• Monitor the partnership programs, closely work with partners to align the agreed workflow to Lazada processes and systems. Get the best deal in terms and conditions with partners and maintain the strong working relationship.• Manage overall performance through initiating KPIs and providing measurement of effectiveness and efficiency, timeline and forecast/prediction dashboard relating to on-going / planning projects on a regular basis.• Conduct investigations for accidents and parcels damage claims.• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management.• Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements is maintained during high volume campaigns.• Align with PSC and Vendor Management to improve the effective operations of merchants in their fulfilment responsibilities.• Prepare monthly invoive for DOP including all partners